Concierge (Miami Beach)

The Setai; Miami Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

The Setai, an upscale hotel in Miami Beach, is seeking a knowledgeable Concierge. This role involves providing exceptional service to guests, managing requests, and ensuring a memorable experience. Ideal candidates will possess strong interpersonal skills and a solid understanding of the local area, ensuring guests receive the finest recommendations. You will work closely with Front Office staff to maintain the hotel's high standards.

Qualifications

• Knowledge of hotel facilities, local restaurants, and entertainment.
• Experience with high-profile guests is a plus.
• Ability to work flexible hours.

Responsibilities

• Provide personalized service to guests and residents.
• Respond to guest requests for information and reservations.
• Maintain positive guest relations and anticipate guests’ needs.

Skills

Excellent communication skills

Strong knowledge of hospitality principles

Outstanding interpersonal skills

Time management

Fluency in multiple languages

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

JOB SUMMARY: Provides personalized service to guests and residents and responds to all guest requests, in a manner that is efficient, friendly, courteous, and informative, meeting The Setai’s exemplary levels.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
• Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly;and works in conjunction with all Front Office staff to deliver consistently and sought after guest experiences that meet the style of The Setai
• Greets all guests cordially using their name when possible.
• Responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and any other areas to ensure the guests have a memorable experience.
• Maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. as to best advise guests.
• Establishes and maintains contacts with local businesses so as to quickly and efficiently assist guests.
• Makes reservations for guests; confirms bookings as needed.
• Arranges transportation for guests as needed.
• Coordinates with the proper departments to meet guests’ needs.
• Provides both local and international newspapers to guests.
• Arranges for bicycles as requested by guests.
• Handles all guest shipments.
• Reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in-houseneeds.
• Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and assists others to do the same.
• Ensures Concierge area is clean and tidy; promptly reports any maintenance issues.
• Ensures that billing is accurate for all guests.
• Completes shift checklist.

The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

JOB SUMMARY: Provides personalized service to guests and residents and responds to all guest requests, in a manner that is efficient, friendly, courteous, and informative, meeting The Setai’s exemplary levels.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
• Maintains positive guest relations at all times; anticipates guests’ needs, responds promptly;and works in conjunction with all Front Office staff to deliver consistently and sought after guest experiences that meet the style of The Setai
• Greets all guests cordially using their name when possible.
• Responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and any other areas to ensure the guests have a memorable experience.
• Maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. as to best advise guests.
• Establishes and maintains contacts with local businesses so as to quickly and efficiently assist guests.
• Makes reservations for guests; confirms bookings as needed.
• Arranges transportation for guests as needed.
• Coordinates with the proper departments to meet guests’ needs.
• Provides both local and international newspapers to guests.
• Arranges for bicycles as requested by guests.
• Handles all guest shipments.
• Reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in-houseneeds.
• Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; and assists others to do the same.
• Ensures Concierge area is clean and tidy; promptly reports any maintenance issues.
• Ensures that billing is accurate for all guests.
• Completes shift checklist.

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Knowledge of hospitalityprinciples and procedures
• Strong knowledge of hotel facilities, local restaurants, spas, entertainment venues, shows, tours, shopping, etc.
• Experience working with high profile guests with discriminating expectations.
• Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position.
• Good computing skills demonstrating proficiency with Microsoft Office software (Excel, Word, Outlook) and web searches.
• Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner.
• Ability and willingness to work flexible hours.
• Outstanding interpersonal skills and excellent communication skills, both written and oral

• Excellent time management and organizational skills
• Fluency in two or more languages is preferred.

The hotel is not able to assist candidates in obtaining work authorization documents.

This is a non-management position
This is a full time position

Personal Information

* First name
* Last name
* Email
* Address
* City
* State
* Zip code
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* Phone number

Attachments

* Attach your Resume Attach Dropbox Paste Attach a Cover letter Attach Dropbox

Other Information

* Can you show proof of your legal right to work in the United States? Yes No * Are you able to work flexible shifts, including holidays and weekends? Yes No * Are you able to stand (without leaning) and walk for an entire shift - when not on break? Yes No * Are you able to lift 20 pounds and push 75 pounds? Yes No * Are you extremely well spoken and can communicate effectively in English - no slang or jargon? Yes No * Are you able to demonstrate exceptional etiquette as required for this position? Yes No * Are you extremely well presented with high level of grooming and exceptional personal hygiene? Yes No * How did you hear about this position? * Have you worked at the concierge desk of a luxury hotel before? * In 5 words (or less) please explain why the concierge position is so important. * List any languages besides English that you are able to speak fluently * Salary desired (per hour)? If we contact you for a phone screen, when should we call? (pick as many slots as you wish) 8am to 11am 11am to 3pm 3pm to 6pm 6pm to 8pm Any of these times