Condo Management | Owner Services Concierge

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is looking for an enthusiastic Owner Services Concierge. This exciting entry-level role involves managing owner arrivals, handling requests, and providing top-notch concierge services to enhance the guest experience. You will play a vital part in ensuring that all operations run smoothly, from booking confirmations to maintaining service standards in the Owners lounge. If you have strong organizational skills and a passion for customer service, this is the perfect opportunity to kickstart your career in a dynamic environment.

Qualifications

• Concierge/Front Desk experience preferred but not required.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle owner reservations and confirmations.
• Provide concierge services to owners and guests.
• Communicate professionally with owners and departments.

Skills

Problem-solving skills

Organizational skills

Concierge services

Communication skills

Education

High school diploma or equivalent

College degree

Job description

Join to apply for the Condo Management | Owner Services Concierge role at Fontainebleau Miami Beach.

We are seeking an Owner Services Concierge to join our team. In this role, you will handle owner arrivals, requests, concierge services, and assist with condo operations administrative duties.

Responsibilities include:

1. Handling bookings of owner reservations and confirmations.
2. Managing owner arrivals, departures, complaints, traces, and requests.
3. Organizing and maintaining the departmental filing system and office equipment.
4. Providing concierge services to owners and their guests.
5. Performing other related duties as assigned.
6. Communicating professionally with owners and other departments.
7. Monitoring the Owners lounge to ensure it meets service standards.
8. Demonstrating strong problem-solving skills and being well-organized.
9. Establishing and maintaining effective working relationships with staff.
10. Concierge/Front Desk experience is preferred but not required.
11. High school diploma or equivalent required; college degree preferred.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management
• Industry: Hospitality