Concierge Manager: AI-Driven Operations Leader

Inside Real Estate; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Inside Real Estate is seeking a Concierge Manager to lead a team of 12+ Concierge and Senior Concierge professionals, delivering superior customer service and operational excellence using AI-assisted workflows. You will coach, develop, and evaluate performance while shaping onboarding programs to scale talent as the company grows.

The role emphasizes scheduling, payroll approvals, cross‑department collaboration to resolve escalations, and data‑driven decisions to optimize service levels and

Qualifications

• Self-motivated with strong accountability and organizational skills.
• Excellent time management and attention to detail.
• Strong analytical and problem-solving abilities.
• High technical aptitude with excellent written and verbal communication skills.
• Ability to work independently and make sound decisions in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of 12+ Concierge and Senior Concierge team members.
• Monitor daily operations to ensure service levels, quality standards, and team goals are achieved.
• Conduct new hire onboarding, coaching, regular one-on-one meetings, and performance evaluations.
• Review customer interactions and provide ongoing feedback to improve service quality.
• Create, maintain, and facilitate training materials and onboarding programs.
• Analyze team performance and identify opportunities to improve productivity and operational efficiency.
• Manage team scheduling and payroll approvals to ensure appropriate staffing coverage.
• Handle performance management, attendance, and employee development initiatives.
• Collaborate across departments to resolve escalations and improve processes.
• Leverage technology, automation, and AI tools to enhance workflows and team effectiveness.
• Review AI voice and SMS interactions and provide feedback to support continuous improvement.

Skills

Self-motivated

Time management

Analytical skills

Written & verbal communication

Independent decision making

Job description

Inside Real Estate is seeking a Concierge Manager to lead a team of 12+ Concierge and Senior Concierge professionals, delivering superior customer service and operational excellence using AI-assisted workflows. You will coach, develop, and evaluate performance while shaping onboarding programs to scale talent as the company grows.

The role emphasizes scheduling, payroll approvals, cross‑department collaboration to resolve escalations, and data‑driven decisions to optimize service levels and