Concierge Lounge Attendant — Elevate Guest Experience

StepStone Hospitality; St. Louis, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Concierge Lounge Attendant at a Renaissance hotel in St. Louis is responsible for delivering elevated, personalized service to guests with lounge access, ensuring a refined and welcoming experience that reflects the Renaissance brand standard.

This role supports the hotel’s commitment to lifestyle hospitality by creating a warm, engaging atmosphere while maintaining the highest standards of presentation, cleanliness, and guest satisfaction.

Qualifications

• Strong hospitality mindset with a passion for guest engagement.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, high-visibility environment.
• Attention to detail in cleanliness, presentation, and service timing.
• Knowledge of local St. Louis attractions and dining.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide attentive service at lounge and breakfast periods.
• Suggest amenities and local attractions with succinct, informed recommendations.
• Maintain cleanliness and presentation of all service areas and stations.
• Monitor inventory and restock as needed to ensure full availability.
• Address guest questions and escalate issues when appropriate.
• Coordinate with culinary, front desk, and housekeeping teams for seamless service.

Skills

Hospitality mindset

Communication

Multitasking

Attention to detail

Local knowledge

Flexible hours

Education

High school education preferred

Job description

The Concierge Lounge Attendant at a Renaissance hotel in St. Louis is responsible for delivering elevated, personalized service to guests with lounge access, ensuring a refined and welcoming experience that reflects the Renaissance brand standard.

This role supports the hotel’s commitment to lifestyle hospitality by creating a warm, engaging atmosphere while maintaining the highest standards of presentation, cleanliness, and guest satisfaction.