Concierge Lead, Guest Services

JobDiva, Inc.; San Francisco (CA); Remote; USD 62,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Fives DyAG Corp. in San Francisco, CA is seeking an experienced Concierge Lead to manage end-to-end trip planning for high-profile guests, creating highly customized travel experiences.

The role requires 10+ years in luxury travel, strong leadership, and a proven ability to design tailored itineraries while coordinating with premium vendors. Remote-friendly, 40 hours/week, 12+ month contract with potential extension.

Qualifications

• 10+ years of luxury travel experience preferred.
• Proven experience designing and selling tailor-made or bespoke itineraries.
• Experience with small-group and private travel.
• Strong global travel destination knowledge.
• Experience working with discerning or high-profile clientele.
• 5+ years of team management experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, multitasking, and follow-up skills.
• Strong sales, relationship management, and negotiation abilities.
• Professional demeanor, maturity, and strong business acumen.

Responsibilities

• Research, design, and create customized small-group and private travel experiences.
• Source luxury homes, accommodations, experiences, and travel services.
• Lead, coach, and inspire a team of Concierge Specialists.
• Build trusted relationships with VIP guests and understand their personal travel preferences.
• Create bespoke itineraries aligned with guest expectations and company goals.
• Manage trip arrangements from initial inquiry through booking, travel, and post-trip follow-up.
• Coordinate with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers.
• Provide personalized, discreet, and confidential guest services.
• Handle last-minute changes, travel issues, and emergencies.
• Establish relationships with luxury travel and experience vendors.
• Negotiate favourable rates, services, and amenities while maintaining guest budgets.
• Meet or exceed sales and service performance goals.

Skills

Luxury travel

Itinerary design

Team leadership

VIP clientele

Communication

Organization

Negotiation

Travel coordination

Education

BA/BS in Business Administration, Hospitality, Tourism, or related field

Job description

Up to $75 per hour San Francisco, CA Remote

Job Description

Job Title: Concierge Lead, Guest Services

Location: San Francisco, CA (Remote)

Duration: 12+month contract (with possible extension)

Hours: 40 hours/week Hours: 8 hours/day

Start Date: Targeting Sep 2026

Pay Rate: $75/hr. on W2

Benefits: Medical, Dental, Vision.

Job Description

We are seeking a passionate and experienced Concierge Lead to join the VIP Guest Services team. The Concierge Lead will manage the end-to-end trip planning process for a select group of high-profile guests, creating highly customized, once-in-a-lifetime travel experiences.

Responsibilities

• Research, design, and create customized small-group and private travel experiences.
• Source luxury homes, accommodations, experiences, and travel services.
• Lead, coach, and inspire a team of Concierge Specialists.
• Build trusted relationships with VIP guests and understand their personal travel preferences.
• Create bespoke itineraries aligned with guest expectations and company goals.
• Manage trip arrangements from initial inquiry through booking, travel, and post-trip follow-up.
• Coordinate with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers.
• Provide personalized, discreet, and confidential guest services.
• Handle last-minute changes, travel issues, and emergencies.
• Establish relationships with luxury travel and experience vendors.
• Negotiate favourable rates, services, and amenities while maintaining guest budgets.
• Meet or exceed sales and service performance goals.

Qualifications

• 10+ years of luxury travel experience preferred.
• Proven experience designing and selling tailor‑made or bespoke itineraries.
• Experience with small-group and private travel.
• Strong global travel destination knowledge.
• Experience working with discerning or high‑profile clientele.
• 5+ years of team management experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, multitasking, and follow‑up skills.
• Strong sales, relationship management, and negotiation abilities.
• Professional demeanor, maturity, and strong business acumen.
• Ability to work in a fast‑paced and flexible environment.
• Ability to work flexible schedules, including weekends.
• BA/BS in Business Administration, Hospitality, Tourism, or a related field preferred.

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