Concierge II (FT) (AM/PM) (\"Conserje\")

Evans Hotels Llc; San Diego (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rooms for you, family

Free employee parking

Free meals during shifts

Health benefits

401k with match

Career advancement opportunities

Job summary

The Lodge at Torrey Pines, part of Evans Hotels LLC, is seeking a Concierge II to warmly welcome guests and provide personalized service that exceeds expectations. You will assist with reservations and recommendations, ensuring a seamless guest experience.

Responsibilities include coordinating transportation and business-center support, working closely with hotel departments, and maintaining a positive, professional demeanor under pressure. Weekend and holiday availability is required.

Qualifications

• At least 2 years of relevant experience and/or training.
• Previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred.
• Knowledge of the surrounding area, restaurants, and attractions.
• Availability to work on weekends and holidays is required.

Responsibilities

• Conveys a favorable image of the organization by projecting a positive professional appearance and demeanor to our guests.
• Pleasantly promotes the available amenities and facilities of our hotel and assists the guest in making reservations for those amenities.
• Answers inquiries, offer (s) suggestions, and provides assistance with transportation, restaurant reservations, and local activities.
• Schedules and manages hotel courtesy car transportation for our guests.
• Provides assistance with business center services such as copying, printing documents, and mailing packages for our guests.
• Plays a key role in ensuring that our guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

Skills

Guest service experience

Job description

Job Details Level: Experienced
Job Location: Lodge - La Jolla , CA 92037
Position Type: Full Time
Salary Range: $26.25 - $26.25 Hourly
Job Shift: Day / Evening
Job Category: Customer Service - Guest Service - Non Supervisory

LOCATION

Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Concierge II (“Conserje") welcomes our guests with a warm and friendly smile. Proactively provides our guests with personal service and attention that exceeds their expectations.

PAY & PERKS

• Compensation: $26.25**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Conveys a favorable image of the organization by projecting a positive professional appearance and demeanor to our guests.
• Pleasantly promotes the available amenities and facilities of our hotel and assists the guest in making reservations for those amenities.
• Answers inquiries, offer (s) suggestions, and provides assistance with transportation, restaurant reservations, and local activities.
• Schedules and manages hotel courtesy car transportation for our guests.
• Provides assistance with business center services such as copying, printing documents, and mailing packages for our guests.
• Plays a key role in ensuring that our guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

• At least 2 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred.
• Knowledge of the surrounding area, restaurants, and attractions.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.