Concierge

KW Property Management LLC; Bay Harbor Islands (FL); On-site; USD 45,000 - 58,000; Full time

Job summary

KW Property Management LLC is seeking a Resident Services Concierge for a luxury community in Florida. The role focuses on extending the Management Office, delivering five-star customer service, greeting guests, and supervising front desk operations to ensure smooth, high-end experiences for residents and guests.

The position requires strong communication, discretion, and initiative, with the ability to coordinate special requests, arrange travel, events, and local services while maintaining

Qualifications

• Strong customer service mindset with a luxury hospitality approach.
• Excellent verbal and written communication skills.
• Ability to lead by example and mentor others when needed.
• Discretion in handling resident information and requests.
• Experience in hospitality or front desk operations is preferred.

Responsibilities

• Act as extension of the Management Office and supervise front desk staff.
• Greet guests, assist with training, and ensure 5-star service standards.
• Coordinate special requests for residents (travel, events, tickets, flowers).
• Provide local information, directions, and arrange tours or transportation.
• Prepare weekly activity reports and maintain records of packages and mail.
• Maintain privacy, integrity, and professional demeanor at all times.

Skills

Customer service

Communication

Leadership

Initiative

Discretion

Education

High School Diploma

AA or BA preferred

Job description

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must.


• Greet guests in a friendly and courteous manner.


• Assist front office manager with training new team members


• Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.


• Coordinate special events or special projects as assigned.


• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.


• Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.


• Respect all residents’ privacy, information, perspective, priorities, times, and resources.


• Establish relationships with local merchants and service providers.


• Maintain a warm and friendly demeanor at all times.


• Communicate with residents and guests concerns to management promptly.


• Arrange for move-ins and move-outs once Management has approved.


• Receive all lost and found items; keep a log of lost and found items.


• Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.


• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.


• Prepare weekly activity reports as required and submit to management.


• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.

Customer/Client Focus.

Discretion.

Initiative.

Leadership.

Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Supervisory Responsibility

This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department.

This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This position is full time and regularly requires early morning, late night and weekend shifts.

Travel

Travel is primarily local during the business day.

Required Education and Experience

• High School Dipolma. AA or BA strongly preferred


• Minimum 2 years experience working in the hospitality industry in similar role


• Knowledgeable with computers software programs commonly used in the industry.


• Must have excellent communication skills; verbal and written to convey information and ideas clearly.


• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Supervisior

Employee reports to the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.