Concierge & Guest Services Associate

Troon International; Pinetop-Lakeside (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Pinetop Country Club in Pinetop, AZ is seeking a Front Desk Concierge to deliver exceptional guest service in a hospitality setting. The successful candidate will warmly assist guests, handle calls at the guest service desk, and coordinate dining reservations, flowers, wine, and other special arrangements.

You will be the local information source for guests, share details about events at the resort and surrounding area, maintain brochure racks, and help with directions, transportation, and other

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Serves as a local information source for guests.
• Provides information about events within the resort and the surrounding area.
• Maintains brochure rack items in a clean, well-organized manner.
• Answers all incoming calls to the guest service desk.
• Assists guests with services such as dining reservations, flowers, wine, gift baskets, transportation arrangements, airline reservations, directions, and other requests.
• Assists guests with questions and concerns, offers suggestions and solutions.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Skills

Guest services

Communication

Education

High school diploma or GED

Job description

Pinetop Country Club in Pinetop, AZ is seeking a Front Desk Concierge to deliver exceptional guest service in a hospitality setting. The successful candidate will warmly assist guests, handle calls at the guest service desk, and coordinate dining reservations, flowers, wine, and other special arrangements.

You will be the local information source for guests, share details about events at the resort and surrounding area, maintain brochure racks, and help with directions, transportation, and other