Concierge | Guest Services

PERG online; Frisco, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PERG online is seeking a guest services concierge in Frisco, TX to go above and beyond guest expectations by arranging bookings, local area recommendations, and special requests for a pleasurable stay.

The role requires luxury hotel experience, flexibility to work nights, weekends, and holidays, and strong organizational and communication skills to coordinate with housekeeping and other departments.

Qualifications

• Previous luxury hotel experience required.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Knowledge of surrounding area and all attractions.
• Familiarity with Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Arrange bookings and reconfirm airline tickets as needed.
• Be knowledgeable about local points of interest.
• Assist with restaurant reservations and transportation as required.
• Deliver parcels and special deliveries to guest rooms.
• Coordinate with Housekeeping to maintain the lobby and public areas.
• Accept other duties as assigned by management.
• Prepare amenities for guests celebrating occasions.
• Create special packages with pre-calls and concierge amenities.
• Interact with other departments to meet guest needs.
• Speak with guests in a friendly, welcoming manner.
• Proactively seek ways to improve the hotel guest experience.
• Handle special requests such as flowers, telegrams, rental cars, and luggage forwarding.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

Local attractions knowledge

Friendly communication

Tools

Property Management Systems

Microsoft Office

Job description

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.