Concierge/Guest Activity

Crestline Hotels & Resorts; Blacksburg (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Conference Concierge at The Inn at Virginia Tech and Skelton Conference Center in Blacksburg, VA. This role provides on-floor representation for conference clients, ensures rooms are prepared, coordinates signage, and responds to requests.

You will work with Banquets, Housekeeping, Engineering, and Front Office to ensure seamless events. The position emphasizes attentiveness to client needs, proactive problem-solving, and delivering a flawless guest

Qualifications

• High School Diploma or GED required.
• Formal hospitality training preferred.
• Excellent English communication and writing skills.
• TIPS/CARE certification or willingness to become certified by start.
• Ability to stand and lift up to 25 lbs.
• Strong customer-service orientation.

Responsibilities

• Prepare conference and meeting rooms to exact client specs per BEOs.
• Serve as on-floor contact for planners and attendees during events.
• Coordinate signage, AV, and furnishings with relevant departments.
• Assist with VIP escorts and guest room assignments when needed.
• Maintain cleanliness and presentation standards on the conference floor.
• Coordinate with Banquets, Housekeeping, Engineering, Front Office to ensure seamless events.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Problem-solving

Customer service

Professional appearance

Education

GED/High School Diploma

CPR certification

TIPS/CARE certification

Job description

Job Summary

The Inn at Virginia Tech and Skelton Conference Center is seeking an energetic and detail-oriented Conference Concierge to join our hospitality team. The Conference Concierge serves as the primary on-floor representative for conference, meeting, and event clients, ensuring meeting spaces are fully prepared and operating seamlessly throughout the day. This highly visible, client-facing position provides exceptional service by anticipating client needs, managing meeting room readiness, coordinating signage, and responding promptly to requests. The Conference Concierge acts as the main point of contact for conference planners and maintains a flawless guest experience.

The Inn at Virginia Tech and Skelton Conference Center is seeking an energetic and detail-oriented Conference Concierge to join our hospitality team. The Conference Concierge serves as the primary on-floor representative for conference, meeting, and event clients, ensuring meeting spaces are fully prepared and operating seamlessly throughout the day. This highly visible, client-facing position provides exceptional service by anticipating client needs, managing meeting room readiness, coordinating signage, and responding promptly to requests. The Conference Concierge acts as the main point of contact for conference planners and maintains a flawless guest experience.

Duties

• Complete daily opening rounds to ensure all conference and meeting rooms are unlocked, clean, properly set, and ready prior to scheduled events.
• Verify room setups match banquet event orders (BEOs) and client specifications.
• Ensure all audiovisual, furniture, supplies, and meeting materials are in place or communicate needs to the appropriate departments.
• Install, update, and remove all conference and event signage throughout the property.
• Serve as the primary on-floor contact for conference planners, meeting organizers, and attendees during events.
• Anticipate client needs and proactively resolve issues before they impact the guest experience.
• Respond quickly and professionally to client requests, including room adjustments, supplies, temperature concerns, seating changes, and other meeting-related needs.
• Coordinate with Banquets, Housekeeping, Engineering, Audio Visual, and Front Office teams to ensure seamless meeting operations.
• Conduct routine walkthroughs of conference areas to maintain cleanliness, organization, and presentation standards.
• Maintain a professional presence on the conference floor throughout the shift, providing exceptional hospitality and personalized service.
• Communicate event updates, changes, and operational concerns to planners, management, and/or appropriate departments.
• Assist with special projects and additional conference service responsibilities as assigned.

Qualifications

• Previous hospitality, conference services, hotel operations, or customer service experience preferred.
• Outstanding interpersonal and communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently while collaborating effectively with multiple hotel departments.
• Professional appearance and positive, service-oriented attitude.
• Strong problem-solving skills with the ability to remain calm in a fast-paced environment.
• Ability to stand and walk for extended periods and lift up to 25 pounds as needed.

Join our team as a Conference Concierge where your enthusiasm for hospitality will shine! Help us deliver memorable experiences by ensuring every detail is handled with care, professionalism, and a friendly smile.

Overview

The Concierge provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements for services, courteously and efficiently. Escorts VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPS upon arrival and provides follow through attention throughout stay.

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Record guest comments or complaints, referring customers to managers as necessary.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Arrange tours, taxis, or restaurant reservations for customers.

Education And Experience

• High School Graduate or General Education Degree (GED): Required
• Formal training in the Hospitality Industry preferred.
• Previous training in guest relations.
• Good understanding of the English language with the ability to articulate effectively and possess strong written skill sets.
• Ability to sell hotel outlets suggestively up.
• Certification in CPR preferred.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
• Knowledgeable of surrounding area.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.