Concierge

Boar's Head Resort; Charlottesville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boar's Head Resort Charlottesville, VA is seeking a guest services professional to provide personalized and luxury service, assist guests, and act as a liaison with internal departments. You will share local dining and attractions knowledge, handle check-in/check-out, VIP guest initiatives, and coordinate transportation and events while aiming to maximize guest satisfaction.

Candidates should have strong communication, stress management, weekend availability, and a proactive, self-motivated

Qualifications

• At least 2 years’ experience in Hospitality or related service industries.
• Excellent communication skills, both oral and written.
• Even disposition and ability to handle stress effectively.
• Professional phone etiquette.
• Self-motivated and proactive.
• Ability to work weekends and extended hours on an at-needed basis.

Responsibilities

• Maintain familiarity with local attractions and restaurants and have a thorough knowledge of Resort property, staff and services to communicate to guests.
• Maintain strong working relationships local establishments, vineyards, and other tourist locations.
• Spearhead amenities for all guests.
• Handle of VIP and repeat guest program initiatives.
• Offer to make all guest reservations, on or off property.
• Provides guests with travel information, such as transportation options and costs.
• Follow up with guest requests in a timely manner.
• Demonstrate anticipatory service to meet and exceed guests’ needs.
• Coordinate transportation and special events shuttle to/from hotel with the Bell staff (including ticket sales for UVA events.)
• Maximize sales revenue through the sale of gift certificates and upgrades.
• Frequently monitor lobby/ordinary room/brochure rack aesthetics.
• Handle special projects and requests per Front Office Management.
• Assist with prompt and courteous check-in/check-out of guests and other Front Desk duties when needed.

Skills

Communication skills

Hospitality

Self-motivated

Proactive

Job description

Description

Provide guests with personalized and luxury service. Assist all guests with a wide scope of service and be a liaison between guests and other internal departments. Collect and provide information to guests about the property and the surrounding area, including local dining and attractions. Ensure accuracy, follow-through and timeliness in all services to guests.

Boar's Head Resort CHARLOTTESVILLE, VA

Description

Provide guests with personalized and luxury service. Assist all guests with a wide scope of service and be a liaison between guests and other internal departments. Collect and provide information to guests about the property and the surrounding area, including local dining and attractions. Ensure accuracy, follow-through and timeliness in all services to guests.

Essential Job Functions Include:

• Maintain familiarity with local attractions and restaurants and have a thorough knowledge of Resort property, staff and services to communicate to guests.
• Maintain strong working relationships local establishments, vineyards, and other tourist locations.
• Spearhead amenities for all guests.
• Handle of VIP and repeat guest program initiatives.
• Offer to make all guest reservations, on or off property.
• Provides guests with travel information, such as transportation options and costs.
• Follow up with guest requests in a timely manner.
• Demonstrate anticipatory service to meet and exceed guests’ needs.
• Coordinate transportation and special events shuttle to/from hotel with the Bell staff (including ticket sales for UVA events.)
• Maximize sales revenue through the sale of gift certificates and upgrades.
• Frequently monitor lobby/ordinary room/brochure rack aesthetics.
• Handle special projects and requests per Front Office Management.
• Assist with prompt and courteous check-in/check-out of guests and other Front Desk duties when needed.

Requirements

• At least 2 years’ experience in Hospitality or related service industries.
• Excellent communication skills, both oral and written.
• Even disposition and ability to handle stress effectively.
• Professional phone etiquette.
• Self-motivated and proactive.
• Ability to work weekends and extended hours on an at-needed basis.