Concierge Government Services Support Specialist

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass

Breakfast and snacks

Health insurance

PTO

Growth opportunities

Job summary

HelloGov AI, Inc. in Miami is seeking a Customer Support Representative to handle high-volume outbound calls and guide customers through government service applications.

You will deliver concierge-level service, escalate when needed, and contribute to customer retention while working in a fast-paced startup environment.

The role offers benefits including health insurance, PTO, and growth opportunities.

Qualifications

• 1+ years of customer service in fast-paced environments.
• Proven de-escalation skills and ability to handle high call volumes.
• Strong verbal communication and problem-solving abilities.
• Experience with CRM or customer-facing tools (training provided).
• Highly organized, punctual, and self-directed.

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport applications.
• Deescalate customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer feedback to improve services and processes.

Skills

Customer service

De-escalation

Verbal communication

Problem solving

CRM experience

Organized

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

HelloGov AI, Inc. in Miami is seeking a Customer Support Representative to handle high-volume outbound calls and guide customers through government service applications.

You will deliver concierge-level service, escalate when needed, and contribute to customer retention while working in a fast-paced startup environment.

The role offers benefits including health insurance, PTO, and growth opportunities.