Concierge Genius — Service Drive Specialist

Finchey Corp Dba Pacific Bmw; Glendale (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life insurance

Dental insurance

Vision insurance

Supplemental insurance

Job summary

Pacific BMW in Glendale, CA, is hiring a BMW Concierge Genius for the Service Department. You will assist clients with questions and BMW technology updates, following premium customer experience standards.

The role is regular full-time, hourly pay starting at $20 per hour, with hours Monday–Friday 7:30 am–6 pm and Saturday 8 am–4 pm. Reports to the Service Manager, and provides a welcoming, tech-savvy customer experience while moving the dealership forward.

Qualifications

• Armenian language is preferred but not required.
• Dealership experience as a Sales or Service Porter.
• Tech-savvy and familiar with BMW technology.
• Detail-oriented and attentive to customers.
• Ability to engage in conversation and personalize interactions.
• Strong work ethic and reliability.
• Minimum 3 years with a US driver’s license, clean record.
• High school diploma or equivalent.

Responsibilities

• Proactively acknowledge and welcome visitors to the Service drive with enthusiasm.
• Personalize the dealership experience and communicate next steps and expectations.
• Use technology and software to maintain contacts.
• Train for BMW Genius Certification and complete trainings.
• Understand the service process and hand off customers to sub-departments.
• Manage customer challenges with tact and patience.
• Be proactive and assist customers and staff as needed.
• Support Service Advisors with follow-up calls and appointment confirmations.
• Assist with moving vehicles and locating vehicles on the lot.
• Thank clients exiting the service drive and solicit feedback.

Skills

Armenian language

Dealership experience

Technology-savvy

Detail-oriented

Customer engagement

Dependability

Driver's license

High school diploma

Education

High school diploma or equivalent

Job description

Pacific BMW in Glendale, CA, is hiring a BMW Concierge Genius for the Service Department. You will assist clients with questions and BMW technology updates, following premium customer experience standards.

The role is regular full-time, hourly pay starting at $20 per hour, with hours Monday–Friday 7:30 am–6 pm and Saturday 8 am–4 pm. Reports to the Service Manager, and provides a welcoming, tech-savvy customer experience while moving the dealership forward.