Concierge (FT & PT SL)

Dogwood Village of Orange County; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a courteous Receptionist to answer and route telephone calls, greet visitors, and direct them to the correct location within the facility.

This role provides clerical support to administrative staff, handles mail and packages, maintains resident confidentiality, and ensures service with a patient-centered, professional approach for an elderly population. Proficiency with Word/Excel and calendar programs is expected.

Qualifications

• High School graduate or equivalent preferred.
• Experience with Microsoft Office software products, including Word, Excel, and calendar programs.
• Demonstrated delivery of exceptional customer service.
• Ability to understand and follow written and verbal instructions.

Responsibilities

• Answer and route all incoming telephone calls to the appropriate party, ensuring prompt, professional attention.
• Greet people entering the facility, directing them to their desired location or notifying staff of their presence.
• Assist with clerical support for administrators, including preparation, copying, and distribution of correspondence and notices.
• Sort and route incoming mail and packages to residents and staff while maintaining confidentiality.
• Attend in-service education and training as directed by policy and supervisor.

Skills

Communication

Customer Service

Clerical Skills

Patience

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Calendar apps

Job description

POSITION SUMMARYResponsible for answering and routing telephone calls, greeting visitors, and directing them to their desired location.Assists with clerical support to other administrative personnel as needed.ESSENTIAL FUNCTIONSAnswer and route all incoming telephone calls to the appropriate party, ensuring prompt, professional attention to each caller. Uses paging system or telephone transfer procedure to notify staff of calls as appropriate.Greets people entering the facility, directing them to their desired location or notifying the appropriate staff member of their presence as needed.Assists with clerical support for the Secretary/Receptionist, Office Manager, and other administrative personnel, including but not limited to preparation, copying, and distribution of correspondence, reports, daily menus and activity notices, etc.Sorts and routes incoming mail and packages to residents and staff as needed.Maintains resident confidentiality.Attends and/or completes in-service education and training as directed by facility policy, regulation, and/or Supervisor.Performs all duties in compliance with all federal, state, and local regulations and established facility policies.MARGINAL FUNCTIONSAttend departmental and staff meetings and participate on committees or workgroups as needed or as directed.Perform other related duties as assigned or required.MARGINAL FUNCTIONSAttend departmental and staff meetings and participate on committees or workgroups as needed or as directed.Perform other related duties as assigned or required.QUALIFICATIONSEducation/Certifications:High School graduate or equivalent preferred.Experience:Experience with Microsoft Office software products, including Word, Excel, and calendar programs.Demonstrated delivery of exceptional customer service.Skills:Ability to understand and follow written and verbal instructions in the performance of duties.Ability to communicate clearly and effectively, both verbally and in writing, with residents/patients, staff, family members, vendors, suppliers, and other contacts, both inside and outside of the facility.Patience and a positive attitude towards the elderly population and a desire to provide a service to the community.PHYSICAL DEMANDS AND REQUIREMENTSAbility to stand, walk, sit, stoop, bend, and reach for extended periods.Ability to lift up to 10 pounds frequently (up to 66% of the time spent in performance of duties), and up to 25 pounds occasionally (up to 33% of time spent in performance of duties).Manual dexterity that allows grasping, carrying, and holding equipment and supplies as needed to perform tasks.Ability to see, hear, and verbally communicate with residents, visitors, staff members, and other contacts during performance of duties.DISCLAIMERThe above listing is a brief summary of the nature and scope of duties and is not intended to be a comprehensive listing of all tasks and responsibilities of the position described. The Facility Administration reserves the right to add, change, delete, or otherwise modify this description, including Essential Functions, at its sole discretion without further permission or authority required.