Concierge (FT & PT SL) (4382)

Dogwood Village of Orange County; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Dogwood Village of Orange County in the United States is seeking a friendly receptionist/administrative assistant to welcome visitors, answer and route telephone calls, and support the Office staff with clerical duties.

The role requires a high school graduate, proficiency with Microsoft Word, Excel and calendar programs, and a proven ability to deliver exceptional customer service while maintaining resident confidentiality and professional communication with residents, staff, vendors and guests.

Qualifications

• High School graduate or equivalent preferred.
• Experience delivering exceptional customer service.
• Able to understand and follow written and verbal instructions.
• Ability to communicate clearly with residents, staff, families, vendors, and others.

Responsibilities

• Answer and route all incoming telephone calls.
• Greet visitors and direct them to the correct location.
• Provide clerical support to office staff, including preparation and distribution of correspondence.
• Sort mail and packages for residents and staff.
• Maintain resident confidentiality.
• Attend in-service education as directed.
• Comply with facility policies and regulations.

Skills

Clear communication

Customer service

Professional demeanor

Patience with elderly

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Calendar programs

Job description

POSITION SUMMARY

• Responsible for answering and routing telephone calls, greeting visitors, and directing them to their desired location.
• Assists with clerical support to other administrative personnel as needed.

ESSENTIAL FUNCTIONS

• Answer and route all incoming telephone calls to the appropriate party, ensuring prompt, professional attention to each caller. Uses paging system or telephone transfer procedure to notify staff of calls as appropriate.
• Greets people entering the facility, directing them to their desired location or notifying the appropriate staff member of their presence as needed.
• Assists with clerical support for the Secretary/Receptionist, Office Manager, and other administrative personnel, including but not limited to preparation, copying, and distribution of correspondence, reports, daily menus and activity notices, etc.
• Sorts and routes incoming mail and packages to residents and staff as needed.
• Maintains resident confidentiality.
• Attends and/or completes in-service education and training as directed by facility policy, regulation, and/or Supervisor.
• Performs all duties in compliance with all federal, state, and local regulations and established facility policies.

MARGINAL FUNCTIONS

• Attend departmental and staff meetings and participate on committees or workgroups as needed or as directed.
• Perform other related duties as assigned or required.

QUALIFICATIONS

• Attend departmental and staff meetings and participate on committees or workgroups as needed or as directed.
• Perform other related duties as assigned or required.

Education/Certifications:

• High School graduate or equivalent preferred.

Experience:

• Experience with Microsoft Office software products, including Word, Excel, and calendar programs.
• Demonstrated delivery of exceptional customer service.

Skills:

• Ability to understand and follow written and verbal instructions in the performance of duties.
• Ability to communicate clearly and effectively, both verbally and in writing, with residents/patients, staff, family members, vendors, suppliers, and other contacts, both inside and outside of the facility.
• Patience and a positive attitude towards the elderly population and a desire to provide a service to the community.

PHYSICAL DEMANDS AND REQUIREMENTS

• Ability to stand, walk, sit, stoop, bend, and reach for extended periods.
• Ability to lift up to 10 pounds frequently (up to 66% of the time spent in performance of duties), and up to 25 pounds occasionally (up to 33% of time spent in performance of duties).
• Manual dexterity that allows grasping, carrying, and holding equipment and supplies as needed to perform tasks.
• Ability to see, hear, and verbally communicate with residents, visitors, staff members, and other contacts during performance of duties.

DISCLAIMER

The above listing is a brief summary of the nature and scope of duties and is not intended to be a comprehensive listing of all tasks and responsibilities of the position described. The Facility Administration reserves the right to add, change, delete, or otherwise modify this description, including Essential Functions, at its sole discretion without further permission or authority required.