Concierge (FT & PT SL) (4382)

Dogwood Village of Orange County; Orange (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Paycom - ATS in Orange, VA is seeking a Receptionist/Administrative Assistant to answer and route calls, greet visitors, and direct them to the desired location.

The role provides clerical support to the Secretary/Receptionist and Office Manager, handles mail, maintains confidentiality, and participates in in-service training as required.

Qualifications

• High School graduate or equivalent preferred.
• Experience with Microsoft Office software products, including Word, Excel, and calendar programs.
• Demonstrated delivery of exceptional customer service.

Responsibilities

• Answer and route all incoming telephone calls to the appropriate party, ensuring prompt, professional attention to each caller.
• Greets people entering the facility, directing them to their desired location or notifying staff as needed.
• Assist with clerical support for the Secretary/Receptionist, Office Manager, and other administrative personnel.
• Sorts and routes incoming mail and packages to residents and staff as needed.
• Maintains resident confidentiality.
• Attend in-service education and training as directed by facility policy, regulation, and/or Supervisor.

Skills

Clear communication

Customer service

Follow instructions

Teamwork

Education

High School Diploma

Tools

Word

Excel

Calendar programs

Job description

Job Details: Job Location: Orange, VA 22960, POSITION SUMMARY

Responsible for answering and routing telephone calls, greeting visitors, and directing them to their desired location.

Assists with clerical support to other administrative personnel as needed.

ESSENTIAL FUNCTIONS

• Answer and route all incoming telephone calls to the appropriate party, ensuring prompt, professional attention to each caller. Uses paging system or telephone transfer procedure to notify staff of calls as appropriate.
• Greets people entering the facility, directing them to their desired location or notifying the appropriate staff member of their presence as needed.
• Assists with clerical support for the Secretary/Receptionist, Office Manager, and other administrative personnel, including but not limited to preparation, copying, and distribution of correspondence, reports, daily menus and activity notices, etc.
• Sorts and routes incoming mail and packages to residents and staff as needed.
• Maintains resident confidentiality.
• Attends and/or completes in-service education and training as directed by facility policy, regulation, and/or Supervisor.
• Performs all duties in compliance with all federal, state, and local regulations and established facility policies.

MARGINAL FUNCTIONS

• Attend departmental and staff meetings and participate on committees or workgroups as needed or as directed.
• Perform other related duties as assigned or required.

Qualifications: MARGINAL FUNCTIONS

• Attend departmental and staff meetings and participate on committees or workgroups as needed or as directed.
• Perform other related duties as assigned or required.

QUALIFICATIONS

Education/Certifications:

• High School graduate or equivalent preferred.

Experience:

• Experience with Microsoft Office software products, including Word, Excel, and calendar programs.
• Demonstrated delivery of exceptional customer service.

Skills:

• Ability to understand and follow written and verbal instructions in the performance of duties.
• Ability to communicate clearly and effectively, both verbally and in writing, with residents/patients, staff, family members, vendors, suppliers, and other contacts, both inside and outside of the facility.
• Patience and a positive attitude towards the elderly population and a desire to provide a service to the community.

PHYSICAL DEMANDS AND REQUIREMENTS

• Ability to stand, walk, sit, stoop, bend, and reach for extended periods.
• Ability to lift up to 10 pounds frequently (up to 66% of the time spent in performance of duties), and up to 25 pounds occasionally (up to 33% of time spent in performance of duties).
• Manual dexterity that allows grasping, carrying, and holding equipment and supplies as needed to perform tasks.
• Ability to see, hear, and verbally communicate with residents, visitors, staff members, and other contacts during performance of duties.

DISCLAIMER

The above listing is a brief summary of the nature and scope of duties and is not intended to be a comprehensive listing of all tasks and responsibilities of the position described. The Facility Administration reserves the right to add, change, delete, or otherwise modify this description, including Essential Functions, at its sole discretion without further permission or authority required.