Concierge Front Office — Patient Experience Lead

Ageless-Men; Dresher (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Parental Leave

Short-term Disability

401(k)

Tuition Reimbursement

Employee Discounts

Career Growth

Job summary

Ageless Men's Health in Dresher, PA seeks a Patient Coordinator for the Upper Dublin clinic. You’ll greet patients, manage check-in/out, schedule appointments, verify insurance, and collect copays.

This full-time role offers daytime hours, Monday–Friday, with no nights or weekends, plus benefits including medical/dental/vision coverage and PTO. Career growth opportunities within a national healthcare organization.

Qualifications

• 1–3 years of experience in a medical office or healthcare setting.
• Strong customer service and communication skills with a warm, outgoing personality.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software.
• Experience with lead follow-up or patient outreach is a plus.
• Interest in men's health and wellness.

Responsibilities

• Serve as the first and last point of contact for every patient visit
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments
• Answer phones, schedule appointments, and provide exceptional customer service
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives
• Build strong relationships with patients by providing personalized, concierge-level service
• Maintain an organized, welcoming lobby and front office environment
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience

Skills

Customer service

Communication skills

Front desk/ reception

Time management

HIPAA awareness

Team player

Tools

EMR software

Scheduling software

Insurance verification tools

Job description

Ageless Men's Health in Dresher, PA seeks a Patient Coordinator for the Upper Dublin clinic. You’ll greet patients, manage check-in/out, schedule appointments, verify insurance, and collect copays.

This full-time role offers daytime hours, Monday–Friday, with no nights or weekends, plus benefits including medical/dental/vision coverage and PTO. Career growth opportunities within a national healthcare organization.