Concierge Customer Care Specialist (Weekend Availability)

Direct Staffing Inc; Cameron Park (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Year-end bonus program

Recognition and incentive programs

Access to continuing education

Job summary

A staffing agency is seeking a Customer Service Representative (Concierge) for a contract opportunity in Cameron Park, CA. The role involves responding to customer inquiries, providing concierge service, and resolving complex member issues. Candidates should have previous customer service or call center experience and be available to work flexible hours, including weekends. Benefits include competitive pay, paid holidays, and access to continuing education.

Qualifications

• Must have customer service and/or call center experience.
• Must be available to work on any day of the week, including weekends.
• Health and/or medical experience is a plus.

Responsibilities

• Respond to and resolve customer inquiries via telephone and correspondence.
• Provide concierge service to large group clients.
• Troubleshoot and problem solve within provided tools.

Skills

Customer service experience

Call center experience

Problem-solving skills

Education

High School Diploma

Some college

Job description

A staffing agency is seeking a Customer Service Representative (Concierge) for a contract opportunity in Cameron Park, CA. The role involves responding to customer inquiries, providing concierge service, and resolving complex member issues. Candidates should have previous customer service or call center experience and be available to work flexible hours, including weekends. Benefits include competitive pay, paid holidays, and access to continuing education.