Customer Service Representative (Concierge)

Direct Staffing Inc; Cameron Park (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Year-end bonus program

Recognition and incentive programs

Access to continuing education

Job summary

A staffing agency is seeking a Customer Service Representative (Concierge) for a contract opportunity in Cameron Park, CA. The role involves responding to customer inquiries, providing concierge service, and resolving complex member issues. Candidates should have previous customer service or call center experience and be available to work flexible hours, including weekends. Benefits include competitive pay, paid holidays, and access to continuing education.

Qualifications

• Must have customer service and/or call center experience.
• Must be available to work on any day of the week, including weekends.
• Health and/or medical experience is a plus.

Responsibilities

• Respond to and resolve customer inquiries via telephone and correspondence.
• Provide concierge service to large group clients.
• Troubleshoot and problem solve within provided tools.
• Be liaison between members/providers/insurer to resolve member issues.
• Handle and resolve complex member issues.

Skills

Customer service experience

Call center experience

Problem-solving skills

Education

High School Diploma

Some college

Job description

Customer Service Representative (Concierge)

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.

Position Descriptions

• Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
• Provide “Concierge” service to large group clients by resolving member issues.
• Ability to troubleshoot, research issues and problem solve within tools provided.
• Be liaison between members/providers/insurer to resolve member issues.
• Handle and resolve complex member issues.

Job Requirements

• Must have customer service and/ or call center experience.
• Must be available work on any day of the week including weekends.
• Health and/or medical experience a plus.
• HS Diploma required, some college preferred.

Benefits

• Competitive pay
• Paid holidays
• Year-end bonus program
• Recognition and incentive programs
• Access to continuing education via the Kelly Learning Center