Concierge - Crystal Place

AVALON BAY COMMUNITIES, Inc.; Arlington (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

Vivmark Residential in the United States seeks a Concierge to deliver superior customer service, support move-ins, and ensure resident satisfaction on a Monday–Friday schedule, 3pm–11pm.

You will greet residents and guests, handle packages, assist with tours, coordinate service requests, monitor security, and maintain a welcoming, professional environment at all times.

Qualifications

• High School diploma or equivalent.
• Must communicate in English, both spoken and written.
• Ability to operate a motorized vehicle if required.
• Flexible schedule; weekends.
• Clean driving record and auto insurance if driving.
• Proficient computer skills and phone etiquette.

Responsibilities

• Greet residents and guests, handle packages promptly.
• Answer phones and support self-guided tours.
• Provide resident services including lockouts and transportation.
• Coordinate service requests with maintenance and respond to emergencies.
• Ensure security of information and devices; monitor security systems.
• Assist with move-in process and create a welcoming environment.

Skills

Customer service

English communication

Computer literacy

Driver's license

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You'll Be Doing:

As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times. **The work schedule for this position is Monday-Friday 3pm to 11pm

• Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
• Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
• Providing resident services such as lockout assistance, transportation arrangements, and event support
• Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
• Ensuring timely entry of service requests and conducting routine inspections for organized common areas
• Vigilantly monitoring security systems for a secure environment
• Implementing security measures by securing sensitive information and locking computers when away

What You'll Need To Thrive:

• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the team member will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Bonus Qualifications:

• Customer service experience
• New Jersey only: Fire Safety Certification

Salary: $21.36 - $26.10/hour

• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
• Team members are eligible for overtime pay and performance incentives.