Concierge - Create Wanderlust at Waterfront Luxury

BENCHMARK; The Woodlands (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is seeking a Concierge for our Guest Services team. Use your engaging personality to help guests plan their stay, share local insights, and create memorable experiences at our luxury waterfront property.

The ideal candidate has a high school diploma, outstanding communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.

Qualifications

• Proven ability to engage guests and plan stays effectively.
• Strong local area knowledge and networking with area businesses.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist guests with plans for their stay and local activities.
• Establish relationships with local restaurants and attractions.
• Resolve guest issues and wow moments to ensure satisfaction.
• Promote and sell hotel programs and services.
• Communicate pertinent information to the manager on duty.
• Collaborate with other departments as needed.

Skills

Wanderlust experience

Exceptional customer service

Local area knowledge

Problem resolution

Sales of hotel programs

Interdepartmental coordination

Communication to manager on duty

Team collaboration

High energy personality

Great oral and written communication

Fast-paced environment

Stand for long shifts

Weekend/holiday availability

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is seeking a Concierge for our Guest Services team. Use your engaging personality to help guests plan their stay, share local insights, and create memorable experiences at our luxury waterfront property.

The ideal candidate has a high school diploma, outstanding communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.