Concierge

Naples Bay Resort; The Woodlands (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is seeking a Concierge for our Guest Services team. Use your engaging personality to help guests plan their stay, share local insights, and create memorable experiences at our luxury waterfront property.

The ideal candidate has a high school diploma, outstanding communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.

Qualifications

• Proven ability to engage guests and plan stays effectively.
• Strong local area knowledge and networking with area businesses.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist guests with plans for their stay and local activities.
• Establish relationships with local restaurants and attractions.
• Resolve guest issues and wow moments to ensure satisfaction.
• Promote and sell hotel programs and services.
• Communicate pertinent information to the manager on duty.
• Collaborate with other departments as needed.

Skills

Wanderlust experience

Exceptional customer service

Local area knowledge

Problem resolution

Sales of hotel programs

Interdepartmental coordination

Communication to manager on duty

Team collaboration

High energy personality

Great oral and written communication

Fast-paced environment

Stand for long shifts

Weekend/holiday availability

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Concierge page is loaded## Conciergelocations: Naples Bay Resorttime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0068562Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes, a collection of distinctive independent properties;, our European hotel management company; and, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to \"WOW\" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:* Help guests discover their \"Wanderlust\" experience* Provide exceptional customer service by being engaging and taking sincere interest* Establishing relationships with local area restaurants, shops and attractions* Help to resolve problems and \"WOW\" guests through recovery when things aren't quite right* Promote and sell special hotel programs* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information* Communicate all pertinent information to manager on duty* Assist other departments as needed* High school diploma or equivalent* A strong desire to make an impact on other people* An outgoing and engaging personality* Advanced knowledge of the local area* Computer skills* Excellent verbal and written communication skills* Ability to work in a fast-paced setting* Ability to stand for the duration of the shift* Must be available to work various shifts including weekends and holidays**Compensation:**$17-$17Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.########### *Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.*Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes, a collection of distinctive independent properties;, our European hotel management company; and, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.