Concierge Coordinator

Mystic Lake Casino Hotel; BLOOMINGTON (MN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid time off

Bus passes

Uniforms

Tuition reimbursement

Wellness programs

Job summary

Mystic Lake Casino Hotel is seeking a part-time Concierge Coordinator at our Mall of America store in Bloomington, MN. You will deliver superior guest service in person and by phone, coordinating transportation, tickets, hotel reservations, and itineraries while promoting casino promotions.

Responsibilities include assisting with Club M memberships, Mystic Lake apps, and resolving guest concerns. This role requires weekend/evening availability and 14–20 hours per week.

Responsibilities

• Greet mall visitors and bus riders; provide concierge services coordinating all aspects of a guest visit (transportation, ticket purchases, hotel reservations, itineraries).
• Assist guests with Club M memberships, Mystic Lake apps, and Text Club information.
• Troubleshoot ticketing issues and resolve minor guest concerns.
• Escort guests to shuttle buses and track guests using Club M or ID cards.

Job description

Come work at Mystic Lake Casino's Mall of America Store! As a Concierge Coordinator you will provide superior guest service to all guests, both in person and over the phone! In this part-time opportunity you will enjoy weekly pay and growth opportunities!

• This position is located in Bloomington, MN at our Mall of America store
• Pay Rate: $16.00-$16.75/hour based on experience
• Shift: Mon, Fri, Sat. Fill in for PTO and Sick Days. 4:30pm-9pm. 4-8 hour shifts. Weekends and Evenings required. 14-20 hours per week.

Job Overview: Provides concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, hotel reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed.
Illuminate Your Future: What You'll Do:

• Greet mall visitors and bus riders. Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
• Assists guests with Club M memberships, creating new accounts, answering questions and reprinting cards. Assists guests with Mystic Lake apps and Text Club information.
• Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
• Escorts guests to shuttle bus, greeting guests at bus and maintain procedure. Tracks guests by scanning Club M card and/or identification card.

Job Requirements:

• One year retail, hospitality or concierge experience.
• Proficient computer skills with Microsoft Office

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.