Part-Time Concierge Coordinator – Evening & Weekend Guest Experience

Mystic Lake Casino Hotel; BLOOMINGTON (MN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid time off

Bus passes

Uniforms

Tuition reimbursement

Wellness programs

Job summary

Mystic Lake Casino Hotel is seeking a part-time Concierge Coordinator at our Mall of America store in Bloomington, MN. You will deliver superior guest service in person and by phone, coordinating transportation, tickets, hotel reservations, and itineraries while promoting casino promotions.

Responsibilities include assisting with Club M memberships, Mystic Lake apps, and resolving guest concerns. This role requires weekend/evening availability and 14–20 hours per week.

Responsibilities

• Greet mall visitors and bus riders; provide concierge services coordinating all aspects of a guest visit (transportation, ticket purchases, hotel reservations, itineraries).
• Assist guests with Club M memberships, Mystic Lake apps, and Text Club information.
• Troubleshoot ticketing issues and resolve minor guest concerns.
• Escort guests to shuttle buses and track guests using Club M or ID cards.

Job description

Mystic Lake Casino Hotel is seeking a part-time Concierge Coordinator at our Mall of America store in Bloomington, MN. You will deliver superior guest service in person and by phone, coordinating transportation, tickets, hotel reservations, and itineraries while promoting casino promotions.

Responsibilities include assisting with Club M memberships, Mystic Lake apps, and resolving guest concerns. This role requires weekend/evening availability and 14–20 hours per week.