Concierge Cardiac Recovery MOB

HCA Healthcare; Orem (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Employee stock plan

Discounts

Job summary

HCA Healthcare’s Timpanogos Regional Hospital in Orem, UT seeks a Concierge Medical Observation Recovery to elevate the patient experience. You will greet patients, assist with navigation, scheduling, and care coordination while delivering compassionate, person-centered service.

You’ll perform routine admin duties, coordinate referrals, promote imaging services, and support department growth initiatives within a supportive team environment.

Qualifications

• Experience with customer service, computer skills, excellent teaching skills, and consulting skills is required.
• Must have excellent organizational skills and proactively prioritize needs and effectively manage resources.
• Must have excellent communication skills, both orally and written.
• Excellent impersonal skills working well with other employees, patients and external parties.
• Excellent teamwork and problem-solving skills is required.

Responsibilities

• Greet customers in a friendly, helpful and caring manner, both in person and on the phone.
• Assist patients and staff through the patient experience.
• Perform routine administrative duties.
• Provide patient navigation for specific referring physician offices, to include scheduling, delivering information, tracking of patient referrals, promotion of Imaging services, office visits, and related responsibilities.
• Promote department growth initiatives.

Skills

Customer service

Computer skills

Teaching skills

Consulting skills

Organizational skills

Communication

Teamwork

Problem-solving

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Concierge Cardiac Recovery MOB today with Timpanogos Regional Hospital.

Job Summary and Qualifications

As a Concierge Medical Observation Recovery, you will use your friendly customer service skills in assisting our patients. You will be part of our team of employees that are compassionate, kind and deliver high quality, patient centered care. We are looking for someone to join our team that works hard to support each other where the patients are the center of all we do.

In this role:

• You will greet customers in a friendly, helpful and caring manner, both in person and on the phone

• You will assist patients and staff through the patient experience.

• You will perform routine administrative duties.

• You will provide patient navigation for specific referring physician offices, to include scheduling, delivering information, tracking of patient referrals, promotion of Imaging services, office visits, and related responsibilities.

• You will serve to promote department growth initiatives.

What qualifications you will need:

• Experience with customer service, computer skills, excellent teaching skills, and consulting skills is required.

• Must have excellent organizational skills and proactively prioritize needs and effectively manage resources.

• Must have excellent communication skills, both orally and written.

• Excellent impersonal skills working well with other employees, patients and external parties.

• Excellent teamwork and problem-solving skills is required.

Benefits

Timpanogos Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Timpanogos Regional Hospital is a full-service 122 plus bed hospital. We have cared for residents of Utah County since 1998. As Utah County's only Top 100 hospital, we offer the latest advances in life-saving technology. We deliver services with the compassion and personalized care of a community hospital. Our colleagues of over 900 physicians, medical staff, and volunteers care for over 30,000 patients per year. Located in the city of Orem, Utah, Timpanogos Regional is surrounded by family-friendly attractions, thrilling outdoor adventures and cheerful community members.

We are part of the HCA Healthcare network - which includes more than 300 affiliate facilities across the country – offering our colleagues the opportunity for travel and relocation. HCA and Timpanogos Regional Hospital are all about caring for people, and that care extends to patients, families and our colleagues.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.", - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Concierge Cardiac Recovery MOB opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.