Front Desk Clerk

Anne Arundel Workforce Development Corporation; Relay (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

medical/dental/vision plans

life insurance

ST/LT disability options

tuition assistance

401K

discounted room rates at Concord hotel

training & development

career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Clerk for a full-time role at the BWI Airport Business location. Compensation ranges from $15.50 to $16.50 per hour, with a focus on guest services and hospitality excellence.

The position requires strong communication, cash handling, and customer service skills, with opportunities for career advancement within a diverse and associate-focused culture unearthed by our Cornerstones.

Qualifications

• Provide courteous, professional guest service at all times.
• Handle guest payments and cash handling procedures.

Responsibilities

• Assist guests efficiently, courteously and professionally.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly and ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Manage guest mail and messages with privacy and professionalism.
• Communicate effectively with other departments and management.
• Respond quickly to calls and lobby visitors needing front desk support.
• Be familiar with hotel safety and emergency procedures.

Skills

Guest service

Communication

Cash handling

Multitasking

Teamwork

Problem solving

Job description

Front Desk Clerk

Application Deadline: 28 August 2026

Department: Hospitality

Employment Type: Full Time

Location: BWI Airport Business

Compensation: $15.50 - $16.50 / hour

Description

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different, and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

Key Responsibilities

Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you!

Skills, Knowledge and Expertise

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits

We offer competitive wages.

• medical/dental/vision plans
• life insurance
• ST/LT disability options
• tuition assistance
• 401K
• discounted room rates at Concord managed hotels
• training & development
• career advancement opportunities