Concierge Branch & Loan Support Specialist

Paducah Bank; Louisville (KY); On-site; USD 42,000 - 63,000; Full time

Job summary

Paducah Bank in Louisville, KY is seeking a Branch & Loan Support Specialist to balance teller operations with loan processing support, delivering high-touch service from a single point of contact.

You will handle deposits and account services, assist Relationship Managers with loan documentation in nCino/Salesforce, and coordinate third-party services through closing and post-closing steps, ensuring a seamless client experience.

Qualifications

• Banking or financial services experience preferred.
• Strong customer service and problem-solving skills with a concierge orientation.
• Attention to detail and fraud risk-awareness.
• Notary commission preferred; willing to obtain.
• Familiarity with CRM platforms (nCino/Salesforce) is a plus.

Responsibilities

• Process deposits, withdrawals, transfers, and other teller transactions with accuracy.
• Open and maintain consumer and business accounts; perform wire transfers and services.
• Assist Relationship Managers with loan documentation and coordination through closing.
• Document client interactions in CRM and coordinate third-party services for loan packages.

Skills

Banking experience

Customer service

Notary

CRM experience

Attention to detail

Multitasking

Education

Specialized ed/training

Tools

nCino/Salesforce

Job description

Paducah Bank in Louisville, KY is seeking a Branch & Loan Support Specialist to balance teller operations with loan processing support, delivering high-touch service from a single point of contact.

You will handle deposits and account services, assist Relationship Managers with loan documentation in nCino/Salesforce, and coordinate third-party services through closing and post-closing steps, ensuring a seamless client experience.