Client Services & Loan Support Specialist

Stock Yards Bank & Trust; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Stock Yards Bank & Trust in Louisville, KY is seeking a Client Services Coordinator I to manage assigned client portfolios and serve as the primary point of contact for existing clients. This exempt role supports Commercial/Business Banking, Private Banking, and loan administration.

You will greet customers, process transactions, open accounts, assist with loans, and help identify cross-sell opportunities while ensuring accurate documentation and timely loan closings.

Qualifications

• 1+ year of recent experience in financial services or related field.
• Knowledge of basic lending fundamentals and loan documentation.
• Strong written and verbal communication skills.
• Ability to maintain customer satisfaction and build relationships.

Responsibilities

• Answer phones and greet customers.
• Assist customers with transactional needs including transfers and wires.
• Open accounts and service maintenance with other business lines.
• Identify cross-selling opportunities.
• Prepare, maintain, and service loans with required documentation.
• Provide administrative support and handle reporting and records.

Skills

Communication

Active listening

Time management

Customer service

Detail-oriented

Microsoft Office

Education

High School Diploma

GED

College degree preferred

Tools

Word

Excel

Outlook

Lending software

Job description

Stock Yards Bank & Trust in Louisville, KY is seeking a Client Services Coordinator I to manage assigned client portfolios and serve as the primary point of contact for existing clients. This exempt role supports Commercial/Business Banking, Private Banking, and loan administration.

You will greet customers, process transactions, open accounts, assist with loans, and help identify cross-sell opportunities while ensuring accurate documentation and timely loan closings.