Core Agent - Telecommunications

Four Seasons; Puerto Rico; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary accommodation

Complimentary dry cleaning

Complimentary employee meals

Paid holidays, vacation and sick days

Special rates on culinary, retail and/

Job summary

Four Seasons Resort and Residences Puerto Rico is seeking a friendly and professional Core Agent to welcome guests, manage reservations, and support hotel services. You will handle calls, guest requests, and coordination with kitchen and room service to ensure a seamless guest experience.

Successful candidates bring genuine hospitality, strong communication, and a track record in luxury guest services. This role offers an opportunity to be part of a renowned luxury brand in a stunning Puerto

Qualifications

• Passion for providing genuine customer service.
• High level of professionalism.
• Previous experience in Guest Services roles and luxury hotels is a plus.
• Strong communication skills.

Responsibilities

• Answer phone inquiries and route calls to proper extensions with courtesy and using guest names.
• Handle guest interactions and reservations with hospitality, accommodating special requests and resolving complaints.
• Operate hotel systems and ensure proper functioning of telephone, paging, and reservation systems.
• Monitor safety and respond to emergencies promptly and professionally.
• Coordinate kitchen orders with guest requests and ensure accurate billing and amenity delivery.
• Take wake‑up calls and messages promptly and accurately; relay information to relevant teams.
• Assist IT, Banquets, and Concierge with installation and repairs of services in guest spaces.

Skills

Customer service

Professionalism

Communication skills

Hospitality experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

Nestled along a two‑mile (3.2‑kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483‑acre (195‑hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the Role

The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking.

What You Will Do

• Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high‑speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in‑house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high‑speed Internet system and facsimile machines.
• Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally.
• Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point‑of‑sales system; checks completed kitchen orders with the guest’s original order; coordinates delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately closes guest checks; records guest charges and coordinates amenity delivery/requests.
• Accepts and delivers wake‑up calls, messages and facsimiles in a timely manner.
• Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high‑speed Internet services in the guest room or public area meeting space.

What You Bring

• Passion for providing genuine customer service.
• High level of professionalism.
• Previous experience in Guest Services roles and employment experience within a luxury hotels is considered an asset.
• Strong communication skills.

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self.
• Competitive salary and a comprehensive benefits package.
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for business clothing.
• Complimentary employee meals.
• Paid holidays, vacation, and sick days.
• Culinary, retail and wellness experiences at special rates.

Schedule & Hours

Full Time, Rotating Shifts.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" Information poster please visit the following website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf