Concierge Account Manager (R-19918)

Dun-; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Sick time

Education assistance

Volunteer days

401k with company matching

Wellness benefits

Medical insurance

Dental insurance

Vision insurance

Job summary

Dun & Bradstreet is hiring for an Inside Sales role based in Jacksonville. You will remotely sell our data and analytics products, focusing on renewing client contracts and expanding opportunities with existing accounts.

Ideal candidates bring 4–6 years of sales experience, a Bachelor’s degree, and strong communication and negotiation skills. Must be comfortable working in a fast-paced, metrics-driven environment and collaborating with cross-functional teams.

Qualifications

• 4–6 years of relevant sales or account management experience.
• Bachelor's degree is required; Master’s preferred.
• Proven ability to build relationships and drive revenue through renewals and upsell.

Responsibilities

• Sell Dun & Bradstreet products to new and existing clients remotely by phone or electronic means.
• Retain and grow customer spend through renewals, cross-sell and upsell opportunities.
• Develop insights via needs-based assessments and recommend Dun & Bradstreet solutions.
• Coordinate with internal teams to expand product and service relationships.

Skills

Sales experience

Account management

Communication skills

Negotiation

Problem solving

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or
existing clients and developing or expanding accounts remotely via telephone or other electronic means.
Primary responsibility is to maintain and grow the revenue stream through renewal management, crosssell and up-sell of new opportunities.

Essential Key Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong,
  positive relationships with clients
• Retain and grow customer’s annual spend through an expanded product or service-related relationship
  by providing world-class, in-depth service
• Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business
  objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help
  grow their business
• Complete a needs-based assessment with a customer in order to develop insights into the challenges
  faced by the customer organization; provide recommendations based on connection points to Dun &
  Bradstreet data in a non-technical manner
• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the
  accuracy of their risk-related scores and ratings
• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business
  credit report, guidance on steps to become a government contractor, and advice on how to separate
  business and personal
• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business
  partners, to help determine whether to do business with a company and what level of credit to extend
• Additional duties as assigned

Education and Experience

• Years of Relevant Experience: 4 to 6 years
• Bachelor's Degree: Required
• Master's Degree Preferred

Essential Skills and/or Certifications

• Minimum of four (4) years of experience with business credit management
• Highly driven, focused and committed with a proven track record of consistent sales achievement
• Proven ability to work independently as well as a member of a team with flexibility to adapt and
  manage change effective in an ever-changing environment
• Ability to manage and report on opportunities throughout the various stages within the sales
  pipeline; Salesforce expertise a plus
• Ability to operate in a high velocity, metrics driven sales organization
• Positive “can do” attitude, sense of urgency and strong desire to be successful
• Strong phone presence with active listening, negotiation and closing skills
• Excellent verbal and written communications skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be
  inspired to take action, be proactive, seek ways to collaborate and connect with people and teams
  in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with
  stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies
  through structural courses and programs

Key Stakeholders

• External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery and
  Customer Service Team members

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

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