Concierge Account Manager (R-19840)

Dnb; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance

Volunteer days & donation matching

401k with company match

Health & wellness benefits

Job summary

Dun & Bradstreet seeks an Inside Sales professional to drive new business and grow existing accounts in the United States. You will renew, cross-sell, and upsell services while building trusted advisor relationships with clients.

Responsibilities include assessing client needs, delivering non-technical recommendations, and guiding customers on credit policies and reports to support business objectives. Office-based with remote flexibility.

Qualifications

• Bachelor's Degree required; Master's preferred.
• 4 to 6 years of relevant experience in sales.
• Experience with business credit management is a plus.
• Able to work remotely at times but comfortable in an office setting.

Responsibilities

• Serve as trusted advisor to clients and expand account relationships.
• Retain and grow customer spend through cross-sell and upsell.
• Manage customer credit files and interpret reports for business goals.
• Conduct needs-based assessments and provide non-technical recommendations.
• Develop action plans to maximize opportunities and improve risk scores.
• Provide guidance on credit policies and loan/contract decisions.

Skills

Phone presence

Active listening

Negotiation

Closing skills

Verbal communication

Written communication

Independent work

Team flexibility

Sales process management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, crossselland up-sell of new opportunities.

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients
• Retain and grow customer’s annual spend through an expanded product or service-related relationship by providing world-class, in-depth service
• Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business
• Complete a needs-based assessment with a customer in order to develop insights into the challenges faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner
• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the accuracy of their risk-related scores and ratings
• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal
• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business partners, to help determine whether to do business with a company and what level of credit to extend
• Additional duties as assigned.

• Bachelor's Degree: Required
• Master's Degree: Preferred
• Required Years of Relevant Experience: 4 to 6 years

• Minimum of four (4) years of experience with business credit management
• Highly driven, focused and committed with a proven track record of consistent sales achievement
• Proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment
• Ability to manage and report on opportunities throughout the various stages within the sales pipeline; Salesforce expertise a plus
• Ability to operate in a high velocity, metrics driven sales organization
• Positive "can do" attitude, sense of urgency and strong desire to be successful
• Strong phone presence with active listening, negotiation and closing skills
• Excellent verbal and written communications skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed
• Regular attendance in the office

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb.

Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants

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Equal Employment Opportunity (EEO)

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities

Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.