Concierge-2

Pyramid Global Hospitality; Seattle (WA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Employee discounts on hotel stays

Job summary

Pyramid Global Hospitality in Bellevue, WA, seeks customer-oriented individuals to provide exceptional service and assist guests with their experiences. Responsibilities include establishing local relationships, problem resolution, and supporting various hotel departments. Candidates should have a high school diploma and the ability to work shifts, including weekends. The position offers $24.00 per hour with a strong commitment to employee inclusivity and growth.

Qualifications

• Must be available to work various shifts including weekends and holidays.
• Ability to stand for the duration of the shift.
• Outgoing and engaging personality.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by being engaging.
• Establish relationships with local area restaurants and attractions.
• Help to resolve problems and ‘WOW’ guests through recovery.
• Promote and sell special hotel programs.
• Assist other departments as needed.

Skills

Customer service skills

Verbal communication

Computer skills

Knowledge of the local area

Ability to work in a fast-paced setting

Engaging personality

Education

High school diploma or equivalent

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success.

Benefits Offered To Full‑time Associates

• Paid Time Off: 2.15 hours for every 40 hours worked (~14 days)
• 7 Paid Holidays, 2 Floating Holidays
• Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Competitive Matching 401K
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy‑ups
• Employee Assistance Program
• Pet Insurance

Benefits Offered To Part‑time Associates

• Sick Time (accrue 1 hour for every 30 hours worked)

Benefits Offered To All Associates

• Competitive Salary
• Competitive Matching 401K
• Cash incentive programs

Job Description

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Establish relationships with local area restaurants, shops and attractions
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Communicate all pertinent information to manager on duty
• Assist other departments as needed

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Advanced knowledge of the local area
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$24.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.