Front Office Supervisor

Pyramid Global Hospitality; Seattle (WA); On-site; USD 30,117 - 42,895; Full time

Benefits offered by this job

Comprehensive health insurance

401K matching

Paid Time Off

Job summary

Pyramid Global Hospitality seeks a Front Desk Supervisor to join their team at InterContinental Seattle Bellevue. This role requires outstanding customer service skills and an engaging personality to enhance guest experiences. Responsibilities include managing guest check-ins, training front desk staff, and ensuring quality standards are met.

The ideal candidate will thrive in a fast-paced luxury environment, able to work flexible hours and maintain professionalism with guests and team members. Experience in hospitality is preferred, and competitive benefits are offered.

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to work in a fast-paced setting and stand for the duration of the shift.

Responsibilities

• Help guests discover their ‘Wanderlust’ experience.
• Check guests in, ensuring proper credit is received and fulfilling special requests.
• Train and direct work of front desk team members to ensure quality operation.

Skills

Customer service experience

Engaging personality

Computer skills

Communication skills

Education

High school diploma or equivalent

Job description

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture is reflected in our approach to employee development, benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Check out this video for more information on our great company!

About Our Property

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success.

Benefits Offered To Full-time Associates

• Paid Time Off – 2.15 hours for every 40 hours worked (approximately 14 days)
• 7 Paid Holidays, 2 Floating Holidays
• Medical, dental, and vision insurance – available to you on the first of the month after your start date
• Competitive 401K matching
• Health Savings Account
• Healthcare Flexible Spending Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups
• Employee Assistance Program
• Pet Insurance

Benefits Offered To Part-time Associates

• Sick Time (accrue 1 hour for every 30 hours worked)

Benefits Offered To All Associates

• Competitive Salary
• Competitive 401K matching
• Cash incentive programs

What You Will Have An Opportunity To Do

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, and supports the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world, and making meaningful connections, as well as taking steps to “WOW” people, we want you. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information
• Help resolve problems and “WOW” guests through recovery when things aren’t quite right
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests
• Work closely with Maintenance and Housekeeping teams to communicate and coordinate the day
• Train, direct work, resolve issues, and coach front desk team members to ensure quality operation
• Maintain the Sundries shop, inventory, and ordering as necessary
• Train all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact with hotel/resort staff professionally, assisting other departments with necessary information
• Know emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

Compensation

$26.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.