Concierge

Crestwood Manor; Whiting (NJ); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

401k (Company Match)

Credit Union

Voluntary Benefits (DailyPay!)

Employee Referral Program

Employee Assistance Program

Job summary

Crestwood Manor in Whiting, NJ, is seeking a courteous Concierge to join our team on a per diem basis. The role centers on hospitality, ensuring the first impression for guests and residents is warm and professional.

Responsibilities include answering calls, routing messages, assisting with inquiries, making reservations, processing charges, receiving packages, and following safety procedures. A high school diploma is required and hospitality experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Experience in hospitality customer service preferred.

Responsibilities

• Respond to all calls in a timely fashion, provide information, take messages, route calls to the appropriate party, and assist in placing calls when necessary.
• Answer inquiries from residents, visitors, and staff with a positive attitude and uphold the community’s customer service standards.
• Respond to all emergency calls promptly and efficiently.
• Provide concierge services including routing work orders and documenting chargeable services.
• Make reservations for the guest house and record applicable charges for billing.
• Receive, catalog, and distribute packages.
• Understand community fire and evacuation procedures.
• Maintain confidentiality of resident and employee information.

Skills

Customer service

Hospitality

Education

High School Diploma

Job description

Crestwood Manor
50 Lacey Road
Whiting, NJ 08759, USA

Description

Crestwood Manor is seeking a courteous and friendly Concierge to join our team!

Crestwood Manor is a Springpoint Senior Living Community located in Whiting, NJ. We are currently in search of a per diem Concierge to join our team. At Springpoint, our Concierge is responsible for providing the highest level of hospitality to guests and residents, as they give the first impression to all visitors at the community.

Responsibilities:

• Respond to all calls received in a timely fashion. Provide information, take messages, route calls to the appropriate party, and assist in placing calls when necessary.
• Answer inquiries from residents, visitors, and staff while maintaining an atmosphere of personal interest and positivity, and that the community’s customer service standards are always met.
• Respond to all emergency calls in a prompt and efficient manner.
• Provide concierge services including proper routing of work orders, routing resident concerns to the appropriate department supervisor and documenting chargeable services.
• Make reservations for the guest house and record appropriate charges for billing purposes.
• Receive, catalog, and distribute packages.
• Understand community fire and evacuation procedures.
• Maintain confidentiality of resident and employee information.

Education and Experience:

• High School Diploma or equivalent required.
• Experience in a hospitality customer service role preferred.
• 401k (Company Match If Eligibility is Met)
• Credit Union
• Voluntary Benefits (including DailyPay!)
• Employee & Resident Bonus Referral Program
• Employee Assistance Program

Pay Range: $16.25 - $17.00 / hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.