Concierge

Springpoint Senior Living, Inc.; Northern (KY); Hybrid; USD 22,000 - 23,000; Part time

Benefits offered by this job

401k match

Credit Union

DailyPay

Referral program

Employee Assistance Program

Job summary

Springpoint Senior Living, Inc. is seeking a courteous Concierge for Crestwood Manor in Whiting, NJ. This per diem position handles guest and resident inquiries, routes calls, and schedules reservations while maintaining a welcoming atmosphere.

The role emphasizes high-quality hospitality, prompt responses to inquiries, and proper handling of packages and messages. It requires a high school diploma and prior hospitality or customer service experience.

Qualifications

• High School Diploma or equivalent required.
• Experience in a hospitality or customer service role preferred.
• 401k (Company Match If Eligibility is Met)
• Credit Union
• Voluntary Benefits (including DailyPay!)
• Employee & Resident Bonus Referral Program
• Employee Assistance Program

Responsibilities

• Answer calls and take messages, route to appropriate party, and assist with calls as needed.
• Respond to inquiries from residents, visitors, and staff with a courteous, positive attitude.
• Respond promptly to emergency calls and assist as required.
• Provide concierge services including directing work orders and documenting chargeable services.
• Make reservations and record charges for billing; receive and distribute packages.
• Understand fire and evacuation procedures and maintain confidentiality of information.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma or equivalent

Job description

Crestwood Manor
50 Lacey Road
Whiting, NJ 08759, USA

Description

Crestwood Manor is seeking a courteous and friendly Concierge to join our team!

Crestwood Manor is a Springpoint Senior Living Community located in Whiting, NJ. We are currently in search of a per diem Concierge to join our team. At Springpoint, our Concierge is responsible for providing the highest level of hospitality to guests and residents, as they give the first impression to all visitors at the community.

Responsibilities:

• Respond to all calls received in a timely fashion. Provide information, take messages, route calls to the appropriate party, and assist in placing calls when necessary.
• Answer inquiries from residents, visitors, and staff while maintaining an atmosphere of personal interest and positivity, and that the community’s customer service standards are always met.
• Respond to all emergency calls in a prompt and efficient manner.
• Provide concierge services including proper routing of work orders, routing resident concerns to the appropriate department supervisor and documenting chargeable services.
• Make reservations for the guest house and record appropriate charges for billing purposes.
• Receive, catalog, and distribute packages.
• Understand community fire and evacuation procedures.
• Maintain confidentiality of resident and employee information.

Education and Experience:

• High School Diploma or equivalent required.
• Experience in a hospitality customer service role preferred.
• 401k (Company Match If Eligibility is Met)
• Credit Union
• Voluntary Benefits (including DailyPay!)
• Employee & Resident Bonus Referral Program
• Employee Assistance Program

Pay Range: $16.25 - $17.00 / hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.