Concierge

Trade Center Management Associates; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Part time

Job summary

Trade Center Management Associates in Washington, DC is seeking a part-time Concierge for the Ronald Reagan Building and International Trade Center. You will greet guests, assist tenants, and provide information with a friendly, professional demeanor.

The role requires at least 2 years in hospitality, strong communication, and the ability to work independently with a flexible schedule, including weekends. Proficiency in Excel, Word and PowerPoint is preferred, and multilingual skills are a plus.

Qualifications

• Minimum of 2 years of hospitality experience in a customer facing role.
• Able to work independently and handle situations appropriately.
• Good communication and interpersonal skills, including reading, writing and verbal.
• Computer knowledge of Excel, Word and PowerPoint.
• Able to work a variable schedule that may change according to business needs.
• Must be adaptable, professional and courteous.
• High School Diploma/GED or equivalent.
• Languages - additional language skills such as Spanish, Mandarin, or American Sign Language a plus.

Responsibilities

• Greet guests to the building and assist with any questions they might have.
• Assist tenants, guests, and clients with resolution of any problems or concerns, seeking help from supervisor if needed.
• Provide accurate and complete information in a professional and friendly manner.
• Demonstrate proper respect and professional decorum at all time.
• Work well as part of a team.
• Provide tours of the building.
• Continually gather knowledge and become more informed about the building, its surrounding area and the DC in general.
• Perform informational searches on the internet to assist guests and research events and activities.

Skills

Hospitality experience

Communication skills

Independent work

Teamwork

Education

High School Diploma/GED

Tools

Excel

Word

PowerPoint

Job description

Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce and the community, in the heart of the nation's capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking and public programming.

Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center, is seeking a part time Concierge to join our team.

Essential Functions

• Greet guests to the building and assist with any questions they might have
• Assist tenants, guests, and clients with resolution of any problems or concerns, seeking help from supervisor if needed
• Provide accurate and complete information in a professional and friendly manner
• Demonstrate proper respect and professional decorum at all time
• Work well as part of a team
• Provide tours of the building
• Continually gather knowledge and become more informed about the building, its surrounding area and the DC in general
• Perform informational searches on the internet to assist guests and research events and activities

Candidate's Requirements

• Minimum of 2 years of hospitality experience in a customer facing role
• Demonstrate the ability to work independently and handle situations appropriately
• Good communication and interpersonal skills, including reading, writing and verbal
• Computer knowledge of Excel, Word and PowerPoint
• Able to work a variable schedule that may change according to business needs
• Must be adaptable, professional and courteous
• High School Diploma/GED or equivalent
• Languages - additional language skills such as Spanish, Mandarin, or American Sign Language a plus
• Flexible work schedule, work weekends