Concierge

Ronald-Reagan-Building-and-International-Trade-Center; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Part time

Job summary

Ronald Reagan Building and International Trade Center in Washington, DC is seeking a part-time Concierge to welcome guests, assist tenants, and provide information with professionalism.

The role emphasizes independent problem-solving, clear communication, and teamwork; knowledge of local DC area is beneficial, and weekend availability is required.

Qualifications

• Minimum of 2 years of hospitality experience in a customer facing role.
• Ability to work independently and handle situations appropriately.
• Good communication and interpersonal skills, including reading, writing and verbal.
• Computer knowledge of Excel, Word and PowerPoint.
• Able to work a variable schedule that may change according to business needs.
• Must be adaptable, professional and courteous.
• High School Diploma/GED or equivalent.
• Languages – additional language skills such as Spanish, Mandarin, or American Sign Language a plus.
• Flexible work schedule, work weekends.

Responsibilities

• Greet guests to the building and assist with questions.
• Assist tenants, guests, and clients with resolution of problems or concerns.
• Provide accurate and complete information in a professional and friendly manner.
• Demonstrate proper respect and professional decorum at all times.
• Work well as part of a team.
• Provide tours of the building.
• Continually gather knowledge about the building, surrounding area and DC.
• Perform informational searches on the internet to assist guests and research events and activities.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Independent work

Research skills

Education

High School Diploma/GED or equivalent

Tools

Excel

Word

PowerPoint

Job description

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Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce and the community, in the heart of the nation’s capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference and events center, executive office space, attractions and exhibits, retail, dining, parking and public programming.

Trade Center Management Associates (TCMA, A Drew Company), the exclusive manager of the Ronald Reagan Building and International Trade Center, is seeking a part time Concierge to join our team.

Essential Functions

• Greet guests to the building and assist with any questions they might have
• Assist tenants, guests, and clients with resolution of any problems or concerns, seeking help from supervisor if needed
• Provide accurate and complete information in a professional and friendly manner
• Demonstrate proper respect and professional decorum at all time
• Work well as part of a team
• Provide tours of the building
• Continually gather knowledge and become more informed about the building, its surrounding area and the DC in general
• Perform informational searches on the internet to assist guests and research events and activities

Candidate’s Requirements

• Minimum of 2 years of hospitality experience in a customer facing role
• Demonstrate the ability to work independently and handle situations appropriately
• Good communication and interpersonal skills, including reading, writing and verbal
• Computer knowledge of Excel, Word and PowerPoint
• Able to work a variable schedule that may change according to business needs
• Must be adaptable, professional and courteous
• High School Diploma/GED or equivalent
• Languages – additional language skills such as Spanish, Mandarin, or American Sign Language a plus
• Flexible work schedule, work weekends

Trade Center Management Associates is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.