Outbound Sales Representative

Jobtailor; Fort Bragg (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a Customer Service Representative in Fort Bragg, NC to handle inquiries, guide customers through products, and ensure a seamless buying experience.

You will make outbound calls, upsell offerings, and resolve issues while maintaining confidentiality and high service standards in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type 20+ words per minute accurately.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer-service orientation.
• Ability to multitask, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced, changing environment.
• Excellent interpersonal and relationship-building skills.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprinting.
• Must be willing to submit to drug screening.
• One year of relevant contact-center experience is preferred, not required.
• State or Federal work experience is preferred.

Responsibilities

• Make outbound calls to prospective customers
• Upsell existing products and services
• Handle inbound and outbound contacts courteously, promptly, and professionally
• Answer customer questions and sell appropriate products and services using knowledge bases and training
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information and coordinate with other departments
• Use systems and technology to complete account-management tasks
• Document and process customer orders accurately
• Follow required scripts, policies, and procedures
• Protect confidential and personal information
• Escalate customer issues to appropriate staff and managers
• Attend meetings and training and review updated training materials
• Maintain required attendance and work schedules
• Interact with hundreds of customers each week across the country while delivering a best-in-class customer experience

Skills

Customer-Service Orientation

Conflict Resolution

Microsoft Office Suite

Excellent Communication Skills

Contact-Center Experience

Education

High school diploma or equivalent

Tools

Windows OS

Job description

• Make outbound calls to prospective customers


• Upsell existing products and services


• Handle inbound and outbound contacts courteously, promptly, and professionally


• Answer customer questions and sell appropriate products and services using knowledge bases and training


• Listen to customers, understand their needs, and resolve issues


• Research systems for missing information and coordinate with other departments


• Use systems and technology to complete account-management tasks


• Document and process customer orders accurately


• Follow required scripts, policies, and procedures


• Protect confidential and personal information


• Escalate customer issues to appropriate staff and managers


• Attend meetings and training and review updated training materials


• Maintain required attendance and work schedules


• Interact with hundreds of customers each week across the country while delivering a best-in-class customer experience

Requirements

• Must be 18 years of age or older


• High school diploma or equivalent


• Excellent organizational, written, and oral communication skills


• Ability to type 20+ words per minute accurately


• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)


• Basic understanding of Windows operating system


• Highly reliable with regular attendance and punctuality


• Ability to evaluate, troubleshoot, and follow up on customer issues


• Aptitude for conflict resolution, problem-solving, and negotiation


• Customer-service orientation


• Ability to multitask, stay focused, and self-manage


• Strong team orientation and customer focus


• Ability to thrive in a fast-paced, changing environment


• Excellent interpersonal and relationship-building skills


• Must be authorized to work in the country where the job is based


• Must be willing to submit to a Level II background and/or security investigation with fingerprinting


• Must be willing to submit to drug screening


• One year of relevant contact-center experience is preferred, not required


• State or Federal work experience is preferred

Core Competencies

Demonstrates strong customer-service orientation with the ability to evaluate and resolve customer issues effectively. Proficient in using Microsoft Office Suite and capable of managing account-related tasks while maintaining confidentiality and adhering to policies.

Highest-signal resume keywords

• Customer-Service Orientation


• Conflict Resolution


• Microsoft Office Suite


• Excellent Communication Skills


• Contact-Center Experience

ATS Optimization Keywords

Hard Skills

• Typing 20+ Words Per Minute


• Basic Knowledge of Microsoft Office Suite


• Basic Understanding of Windows Operating System


• Account-Management Tasks


• Documenting Customer Orders

Soft Skills

• Excellent Organizational Skills


• Interpersonal Skills


• Problem-Solving


• Ability to Multitask


• Team Orientation

Industry Keywords

• Outbound Calls


• Customer Experience


• Confidential Information Protection


• Fast-Paced Environment


• Contact-Center Experience