Concierge

Tucson Marriott University Park - Atrium Hospitality; Tucson (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Paid time off

Brand discounts

Tuition reimbursement

DailyPay

Job summary

Tucson Marriott University Park, part of Atrium Hospitality, is hiring for a front desk/guest services role in Tucson, AZ. You will warmly welcome guests, assist with reservations, and coordinate with bell, valet, and other teams to ensure a seamless stay.

Ideal candidates bring guest-facing experience, strong communication, and a passion for delivering a 5-star experience. The position offers full-time hours and competitive benefits in a bustling hotel environment.

Qualifications

• Customer service experience in a guest-facing role (min 6 months).
• Hospitality experience preferred for a 5-star guest experience.
• Excellent communication and active listening skills.
• Local knowledge of Tucson and a helpful guest-orientated attitude.

Responsibilities

• Welcome guests with warmth and professionalism—be their trusted go-to from check-in to check-out.
• Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed.
• Assist with reservations, transportation, event tickets, and anything else guests may require.
• Help with guest mail, messages, and business center needs.
• Ensure the lobby and concierge area remain clean, organized, and inviting.
• Stay cool under pressure while resolving guest concerns with courtesy and care.
• Support a seamless experience by partnering with front desk, valet, bell staff, and other departments.

Skills

Customer service

Hospitality

Communication

Local knowledge

Physical readiness

Driver's license

Flexible availability

Job description

Hotel:

Tucson Marriott University Park880 E 2nd StreetTucson, AZ 85719Full timeCompensation: $16.00

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power ofService, Perseverance, Inclusion, Respect, Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverag e – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What You Will Do

• Welcome guests with warmth and professionalism—be their trusted go-to from check-in to check-out
• Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed
• Assist with reservations, transportation, event tickets, and anything else guests may require
• Help with guest mail, messages, and business center needs
• Ensure the lobby and concierge area remain clean, organized, and inviting
• Stay cool under pressure while resolving guest concerns with courtesy and care
• Support a seamless experience by partnering with front desk, valet, bell staff, and other departments

What We Are Looking For

• Customer service experience required – At least 6 months in a guest-facing role
• Hospitality experience preferred – You understand how to deliver a 5-star experience
• Excellent communication skills – You speak clearly, listen actively, and know how to tailor service to each guest
• Local knowledge and curiosity – You love your city and enjoy helping others explore it
• Physically ready – Able to stand/walk for long periods and occasionally lift up to 50 lbs
• Driver’s license – A valid license and clean driving record are required
• Flexible availability – Days, nights, weekends, holidays—you’re ready when guests need you

Why Atrium:

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.