Concierge

The Gardens Care Homes; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Gardens Care Homes in Scottsdale, AZ seeks a Front Desk Supervisor/Business Office Manager to greet residents and coordinate front‑of‑house operations. You will answer calls, route inquiries, monitor access, and support events with professionalism.

The role emphasizes switchboard proficiency, multitasking, and clear communication. A high school diploma is required; one year of receptionist/switchboard experience is preferred, with senior living experience a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year receptionist/switchboard experience; senior living experience preferred.
• Proficiency with Gardens Care approved systems: Google Workspace, ECP, Sagely, and ADP.

Responsibilities

• Provide ongoing switchboard coverage; greet and assist all visitors and callers.
• Resolve routine issues with professionalism; de‑escalate concerns and ensure follow‑through.
• Accept and log packages; notify recipients; distribute mail and magazines; maintain visitor sign‑in.
• Monitor security systems as applicable; maintain controlled access to public entries.
• Submit maintenance work orders as requested; keep lobby and desk neat and clean; assemble marketing materials as needed.
• Assist with event sign‑ins; maintain resident directories and status lists; create notices and internal screen content; greet job applicants and explain next steps.

Skills

Switchboard operations

Multi-tasking

Calm problem solving

Strong communication

Education

High school diploma or equivalent

Tools

Google Workspace

ECP

Sagely

ADP

Job description

Supervisor’s Title: Business Office Manager

Position Summary

Greets and assists residents, families, guests, vendors, and service providers in a warm and professional manner; answers and routes calls; supports security and front‑of‑house organization.

Essential Job Functions

• Provide ongoing switchboard coverage; greet and assist all visitors and callers.
• Resolve routine issues with professionalism; de‑escalate concerns and ensure follow‑through.
• Accept and log packages; notify recipients; distribute mail and magazines; maintain visitor sign‑in.
• Monitor security systems as applicable; maintain controlled access to public entries.
• Submit maintenance work orders as requested; keep lobby and desk neat and clean; assemble marketing materials as needed.
• Assist with event sign‑ins; maintain resident directories and status lists; create notices and internal screen content; greet job applicants and explain next steps.

Hospitality Standards

• Greet residents, employees, and guests warmly—by name and with a smile. Treat everyone with courtesy and respect; embrace and value our differences. Anticipate needs and act proactively; listen and respond promptly and enthusiastically.
• Hold ourselves and one another accountable; maintain professionalism in conduct and appearance.
• Pay attention to details; ask, "Is there anything else I can do for you?"

Education

High school diploma or equivalent.

Experience

Minimum one (1) year receptionist/switchboard; senior living experience preferred.

Knowledge/Skills

• Switchboard operations; multi‑tasking; calm problem solving; strong communication.
• Comfort using Gardens Care’s approved systems is required: Google Workspace (Docs, Sheets, Drive, Gmail, Calendar, Meet), ECP (care management), Sagely (life enrichment/ activity documentation), and ADP (timekeeping, payroll, scheduling).

Special Requirements

Medical clearance consistent with policy.

Tools & Equipment

• Computer; printer/copier/scanner; telephone/switchboard; postage machine/scale; check scanner; entrance security systems; radios/intercom; overhead paging.

Physical Activities

• Lift/carry up to 50 lbs.; reach/bend/twist; frequent talking and listening.
• Typically sits ~6 hrs and stands/walks ~2 hrs per 8‑hr day.

Physical Requirements

Sedentary work — up to 50 lbs. occasionally; negligible constant force.

Visual Requirements

• Clerical/administrative tasks.
• In the course of their duties, employees may encounter residents with a range of medical and health‑related needs. Gardens Care upholds comprehensive safety and infection‑control standards, equipping staff with training, resources, and protective measures that prioritize the health and dignity of every individual. This approach reflects our commitment to providing care in a manner that is safe, respectful, and supportive for both residents and employees.

Operational Needs

As members of the Gardens Care team, employees are expected to support reasonable supervisory direction to meet operational needs. Flexibility and teamwork help us maintain exceptional, person‑centered service for residents and families.

Acknowledgment

By signing below, I acknowledge that I have read and understand this job description and agree to perform the duties described herein.

Contact Us

We believe that the senior community experience should be one of comfort and care. That’s why we offer a wide range of senior living options, including independent living, assisted living, and memory care.