Concierge P.R.N.

LCS (Life Care Services); Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Concierge role at LCS Life Care Services involves answering and transferring calls with courtesy, greeting residents, guests, vendors, and staff, and assisting with packages and mail. You will also handle visitor sign-in logs and basic data entry using the community's software system.

Additional duties include monitoring security cameras and fire alarm boards where applicable, maintaining entry security, and preparing maintenance work orders and correspondence as needed to support residents

Qualifications

• High School graduate preferred with good grammar.
• Proficient typing and MS Office experience.
• Ability to manage multiple routine tasks with instruction.

Responsibilities

• Provide on-going switchboard/telephone coverage.
• Greet all guests, residents, vendors, suppliers, and outside service providers.
• Distribute packages, business mail and magazines.
• Maintain visitor sign-in logs.
• Monitor security cameras and fire alarm board where applicable.
• Maintain security for admittance to all public entries.
• Prepare maintenance work orders as requested by residents and staff.
• Prepare correspondence, memos and other documents.
• Data entry of general resident information using computer software system.
• Receive all persons who enter the Community and assist as needed.
• Attend in-service training and education sessions as assigned.
• Perform tasks and responsibilities as directed by supervisor.

Skills

English communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Typing

Job description

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors.Performs a variety of clerical duties as assigned.

PRINCIPLE DUTIES:

Essential Job Duties:

1. Provide on-going switchboard/telephone coverage.

2. Serve as receptionist and greet all guests, residents, vendors, suppliers, and outside service providers.

3. Distribute packages, business mail and magazines.

4. Maintain visitor sign-in logs.

5. Monitor closed circuit security TV cameras and fire alarm board (where applicable).

6. Maintain security for admittance to all entries accessible to public.

7. Prepare maintenance work orders as requested by residents and staff.

8. Prepare correspondence, memo, and other documents.

Responsible for data entry of general resident information using computer software system.

Other Duties:

1. Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
2. Attends in-service training and education sessions, as assigned.
3. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

The Community fully embraces a culture of hospitality.To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

WELLNESS FOCUS:

The Community employees are expected to promote a healthy community culture for all residents and employees.This is a whole-person approach to health and wellness which includes eight dimensions of wellness:Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational.Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

1. High School graduate preferred.Ability to communicate efficiently in English using proper grammar in a pleasant manner.
2. Typing and experience with Microsoft Office software.
3. Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical effort is minimal.Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending.Must be able to lift and carry up to twenty (20) pounds.Requires manual coordination to operate switchboard, computer, and other business equipment.Requires continuous mental and visual attention to diversified operations.Must be able to function efficiently despite distractions and interruptions.Communicates orally and/or in writing with residents, coworkers, families, and public.

DISCLAIMER CLAUSE:

I have read my Job Description. I understand the information contained in the Job Description. I further understand that this Job Description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts or PHYSICAL REQUIREMENTS/WORKING CONDITIONS associated with my job. I may be required to perform additional tasks necessary to meet standards of care and service.