Guest Concierge & Front Desk Specialist

Troon Golf, LLC; Arizona; Hybrid; USD 28,000 - 38,000; Full time

Job summary

Pinetop Country Club in Pinetop, AZ is excited to announce the exceptional career opportunity of Front Desk. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

As a Front Desk Concierge, you will serve as a local information source, share details about events, assist with dining reservations, transportation and other special arrangements, and answer guest inquiries with professional, friendly service at all times.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Serves as a local information source for guests.
• Provides information about special events within the resort and the surrounding area.
• Maintains adequate supply of brochure rack items in a clean, well-organized manner.
• Answers all incoming calls to the guest service desk.
• Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
• Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Pinetop Country Club
Pinetop, AZ 85935, USA

Description

Pinetop Country Club, located in Pinetop, AZ, is pleased to announce an excellent career opportunity for a part-time Front Desk Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Role Type:
Seasonal (Position will last 6 months or less)

Key Responsibilities of the Concierge:

Serves as a local information source for guests.

Provides information about special events within the resort and the surrounding area.

Maintains adequate supply of brochure rack items in a clean, well-organized manner.

Answers all incoming calls to the guest service desk.

Assists guests with various services such as making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.

Assists guests with questions and concerns, makes suggestions and identifies possible solutions.

Incorporates safe work practices in job performance.

Performs other duties as required.

Minimum Qualifications for the Concierge:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Regular and reliable attendance.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.