Resort Concierge: Personal Guest Services & Local Tips

Troon; Prescott (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Talking Rock Club in Prescott, AZ is seeking a Guest Services Assistant to assist guests with information and services during their stay. You will promote resort amenities, act as a primary information source, and help coordinate dining reservations, transportation, and special arrangements.

The role involves answering calls at the guest service desk, guiding guests on area attractions, and maintaining brochures and displays in a clean, organized area.

Qualifications

• High school diploma or GED or equivalent.
• Good communication skills and English proficiency.
• Comfort using the internet and basic computer tasks.

Responsibilities

• Assist guests with information and services.
• Answer incoming calls at the guest service desk.
• Coordinate dining reservations, flowers, wine, or gift baskets.
• Arrange transportation and provide directions.
• Help guests with questions and concerns and offer solutions.

Skills

Guest service

Communication

English language

Internet savvy

Education

High school diploma/GED

Tools

Phone system

Job description

Talking Rock Club in Prescott, AZ is seeking a Guest Services Assistant to assist guests with information and services during their stay. You will promote resort amenities, act as a primary information source, and help coordinate dining reservations, transportation, and special arrangements.

The role involves answering calls at the guest service desk, guiding guests on area attractions, and maintaining brochures and displays in a clean, organized area.