Concierge/Administrative Assistant

Troon; Indian Trail (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Job summary

Esplanade at Northgate, located in Indian Trail, NC, is seeking a Part-Time Concierge/Administrative Assistant to deliver exceptional resident experiences while supporting front-desk operations.

As the first point of contact, you will greet guests, manage schedules, and handle administrative tasks with discretion in a fast-paced hospitality setting. Troon is a global leader in golf and community management.

Qualifications

• Experience in concierge, administrative assistant, or customer service roles preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities; attention to detail.
• Proficiency in Microsoft Office Suite and database management.

Responsibilities

• Greet residents, guests, and visitors professionally.
• Maintain and manage membership database including processing new and transfers.
• Coordinate and manage reservation requests, meeting spaces, and room scheduling.
• Manage electronic record filing systems and logs for accessible documentation.
• Serve as primary phone operator, direct calls, take messages, respond to inquiries.
• Provide general administrative support to management and other departments.

Skills

Customer service

Organizational skills

Multitasking

Microsoft Office

Education

Associate’s degree (AA)

1–2 years administrative experience

Tools

Microsoft Excel

Outlook

Database management

Job description

Esplanade at Northgate
Indian Trail, NC 28079, USA

Description

Esplanade at Northgate, located in Indian Trail, NC, is pleased to announce an excellent career opportunity for aPart-Time Concierge/Administrative Assistant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management.

Position Overview:

The Concierge/Administrative Assistant position is ideal for a dynamic professional who thrives in a service-oriented environment and can manage multiple administrative functions with discretion and efficiency. As the first point of contact for residents and guests, the Concierge/Administrative Assistant plays a key role in delivering exceptional community experience while supporting the administrative operations.

Responsibilities:

• Greet residents, guests, and visitors with professionalism and courtesy.
• Maintain and manage the membership database, including processing new and transfer memberships.
• Coordinate and manage reservation requests, meeting spaces, and room scheduling.
• Manage electronic record filing systems and logs to ensure all documentation is properly stored and accessible.
• Serve as the primary phone operator, directing calls, taking messages, and responding to inquiries.
• Provide general administrative support to management and other departments as needed.

Qualifications:

• Previous experience in a concierge, administrative assistant, or customer service role, preferably in a luxury or private community setting.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities with keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.
• Ability to handle sensitive information with discretion and professionalism.
• A warm, polished, and professional demeanor with a passion for providing excellent service.

Working Conditions:

• Front desk-based position in a high-traffic community clubhouse or administrative office.
• Fast-paced environment with frequent interaction with residents and staff.

Minimum Qualifications:

• Associate’s degree (AA); and one to two years of administrative experience; or equivalent combination of education and experience.
• Ability to work independently with little or no supervision.
• Ability to communicate verbally and in writing. Ability to compose letters and to facilitate phone calls and general inquiries sensibly.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement).
• Retirement Benefits – 401(k) with employer match (19 years of age and older).

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.