Concierge

AgeWell Senior Living; Oxford (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Company-paid Life Insurance

Generous PTO and holidays

401(k) Retirement Savings Plan

Job summary

Serenades at the Villages, part of AgeWell Solvere Living, is seeking a Weekend Concierge/Receptionist for the community in The Villages, FL. The role focuses on welcoming residents and guests, answering calls, greeting visitors, and supporting front desk operations to ensure a warm, professional environment.

The ideal candidate will have a friendly, professional demeanor, excellent customer service, and strong organizational skills, with flexibility to work weekends and holidays in a senior

Qualifications

• High School Diploma required.
• Strong interpersonal and customer-service skills.
• Ability to handle multiple tasks with discretion.
• Word processing and basic clerical skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at front desk.

Skills

Customer service

Interpersonal skills

Receptionist duties

Education

High School Diploma

Tools

Word processing

Job description

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Concierge

Sonata Villages

Oxford, FL

Serenades at The Villages is currently searching for experienced Weekend Concierge/Receptionist for our senior living community located in The Villages, FL !

Qualified candidates should have friendly and professional demeanor, excellent customer service and organizational skills, and a passion for working with seniors!

YOU. BELONG. HERE.

At Serenades at the Villages, an AgeWell Solvere Living managed senior living community, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If That's Not Reason Enough, As a Certified Great Place To Work For 8 Years In a Row, We Proudly Offer Eligible Team Members

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) and holidays
• 401(k) Retirement Savings Plan (with company match)

info.flclearinghouse.com

Job Summary

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance And Safety

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.