Concierge

Rose Glen Manor; North Wilkesboro, Northern (NC, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance (comprehensive)

Dental insurance

Vision insurance

Paid time off and holidays

Professional development opportunities

Company-paid life insurance

Employee Assistance Program

Job summary

Rose Glen Manor is seeking a friendly Concierge to assist residents and visitors, ensuring a welcoming and helpful environment within our senior community.

The role focuses on greeting guests, coordinating transportation and reservations, and serving as a central communications hub for events and announcements. Strong customer service and organization are essential for success.

We offer competitive pay, benefits, and opportunities for professional growth in a compassionate team setting.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or concierge experience is preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.

Responsibilities

• Greet residents, families, and visitors, assisting with inquiries and directions.
• Coordinate transportation, reservations, and special requests for residents.
• Serve as a central point of contact for events, activities, and announcements.
• Maintain logs, schedule appointments, and assist with check-in/check-out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally, ensuring resident satisfaction.
• Monitor guest access and report safety concerns to management.

Skills

Customer service experience

Concierge experience

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Rose Glen Manor is seeking a dedicated Concierge to assist residents and visitors at Rose Glen Manor, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Rose Glen Manor?

At Rose Glen Manor, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively