Concierge

Goldenpondflorida; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay rates

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Ongoing professional development opportunities

Company-paid life insurance

Company-paid Employee Assistance Program

Job summary

A senior living community in New York is seeking a dedicated Concierge to assist residents and visitors. The role includes greeting guests, providing concierge services, and maintaining communication with residents. Candidates should possess a high school diploma, strong customer service skills, and the ability to manage multiple tasks. The position offers competitive pay, comprehensive benefits, and opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or concierge experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to multi-task and prioritize tasks effectively.

Responsibilities

• Greet residents and visitors warmly providing assistance.
• Offer concierge services including transportation arrangements.
• Serve as a central point of contact for important information.
• Maintain high levels of customer service.
• Perform light administrative duties.
• Assist in coordination of community events.
• Address concerns promptly and professionally.
• Assist with security procedures and monitor access.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

The Gardens of Golden Pond is seeking a dedicated Concierge to assist residents and visitors at The Gardens of Golden Pond, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join The Gardens of Golden Pond?

At The Gardens of Golden Pond, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company‑paid life insurance
• Company‑paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well‑supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check‑in/check‑out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem‑solving and conflict resolution skills

If you’re a personable, organized, and service‑oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at The Gardens of Golden Pond!