Concierge

Kingswood Reserve; Clayton, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Professional development

Life insurance

Employee Assistance Program

Job summary

Kingswood Reserve in Clayton, NC is seeking a friendly Concierge to warmly greet residents, families, and visitors and to coordinate high-quality support in daily living. You will serve as a central information hub, arrange transportation, assist with reservations, and help with check-in procedures.

The ideal candidate has strong communication and organizational skills, a customer-service mindset, and a compassionate approach to caring for seniors.

Qualifications

• Experience in a customer-facing role, preferably in senior living.
• Ability to communicate clearly with residents, families, and staff.
• Comfort with coordinating transportation, reservations, and check-in procedures.
• Professional and compassionate demeanor with a polished appearance.

Responsibilities

• Greet residents, families and visitors warmly and assist with inquiries and directions.
• Coordinate transportation and reservations for residents as needed.
• Serve as central contact for community events, activities and announcements.
• Maintain high levels of customer service and ensure residents feel valued and supported.
• Perform light administrative tasks such as logging events and check-in/check-out procedures.
• Assist in coordinating community events to engage residents and families.
• Address concerns promptly and professionally to ensure resident satisfaction.
• Monitor visitor access and report security concerns to management.

Skills

Customer service

Concierge experience

Communication

Interpersonal skills

Organizational skills

Compassion for elderly

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Kingswood Reserve is seeking a dedicated Concierge to assist residents and visitors at Kingswood Reserve, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Kingswood Reserve?

At Kingswood Reserve, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills