CONCIERGE

K2 Services; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity is seeking a Concierge to deliver a warm welcome and exceptional service to guests. You will handle inquiries, assist with check-ins/outs, and coordinate with front desk, housekeeping, and F&B to ensure a seamless experience.

The role requires experience in hospitality or concierge services, strong communication, and proficiency with Microsoft Office and reservations systems. A friendly, proactive attitude is essential for success.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: Minimum of 1 year of experience in hospitality, concierge services, customer service, or a related field.
• Proficiency in Microsoft Office and reservation/booking systems.

Responsibilities

• Deliver a warm, professional welcome and provide exceptional customer service to all guests.
• Respond to guest inquiries, assist with check-ins and check-outs.
• Resolve guest concerns promptly, ensuring high levels of satisfaction.
• Manage reservations, ensuring accurate booking data and efficient use of reservation systems.
• Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences.
• Coordinate with front desk, housekeeping, and F&B to ensure seamless guest experiences.

Skills

Customer service

Communication

Interpersonal skills

Reservation systems

Microsoft Office

Attention to detail

Multitasking

Local knowledge

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Reservation systems

MS Office

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

The Conciergeis responsible fordelivering exceptional customer service and creating a welcoming, personalized experience for all guests. Reporting to the Lead Concierge or Client Relations Manager, this role serves as the primary point of contact for guest inquiries, requests, and recommendations. The Concierge plays a key role in enhancing guest satisfaction byanticipatingneeds, coordinating services, and ensuring a seamless and memorable experience.

ROLES & RESPONSIBILITIES:

• Deliver a warm, professional welcome and provide exceptional customer service to all guests
• Respond to guest inquiries, provide information, andassistwith check-ins and check-outs
• Resolve guest concerns and complaints promptly, ensuringhigh levelsof satisfaction
• Manage reservations, ensuringaccuratebookingdataand efficient use of reservation systems
• Maintain up-to-date records of guest bookings, availability, and special requests
• Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences
• Coordinate with internal departments (front desk, housekeeping, F&B) to ensure seamless guest experiences
• Arrange special services such as transportation, dining reservations, and appointments
• IdentifyVIP guests and deliver elevated, personalized service to exceed expectations
• Monitor guest safety and respond to emergenciesin accordance withestablished procedures
• Collaborate with security and management to address safety or security concerns
• Participate in training programs, including Cornerstone, to enhance skills and service delivery

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service orientation with a client-first mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport quickly
• Knowledge of local attractions, dining, and entertainment options
• High attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with sound judgment and decision-making ability
• Ability to maintain confidentiality and professionalism at all times
• Proficiency in Microsoft Office and reservation/booking systems
• Positive attitude, adaptability, and a proactive approach to guest service
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred

Experience: Minimum of 1 year of experience in hospitality, concierge services, customer service, or a related field

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with reservation or property management systems preferred
• Familiarity with communication and booking platforms

The Compensation range for this role is 23.00 to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

#LI-MT1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.