CONCIERGE

Opensity Solutions; New York (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Opensity Solutions in New York is seeking a proactive Concierge to deliver exceptional guest service and create a welcoming experience for all visitors. You will be the main point of contact, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay.

Reporting to the Lead Concierge or Client Relations Manager, you will coordinate reservations, handle special requests, and ensure guests enjoy a smooth, stress-free experience during their time

Qualifications

• Experience in guest-facing roles preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple inquiries with discretion.

Responsibilities

• Deliver exceptional customer service and create a welcoming experience for guests.
• Serve as main point of contact for inquiries and information.
• Coordinate reservations and assist with special requests to ensure a seamless stay.

Skills

Guest services

Communication skills

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Concierge Role

As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional. This role reports to the Lead Concierge or the Client Relations Manager.

Equality and Inclusion

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.